Tidal Gardens question

[Redbird5]

Today I got my shipment from Tidal Gardens. The coral I received was well packed and arrived on time.
On Tuesday when I made the order I mistakenly ordered a king midas zoas instead of the sub zero rhidactios mushroom. I immediately called them and told them what happened and the gentleman I spoke with said no problem we'll switch it out.
I emailed pictures of the coral that I received this evening. I'm hoping to receive a response tomorrow, I still want the mushroom.
Has anyone dealt a incident like this before? What was the result?

 

[James M]

If you mistakenly ordered something, there’s no reason why tidal gardens should fix that issues. Unless they have you pay for shipping on the mushroom

 

[kevgib67]

A very solid vendor, I’m sure they will make it right just reach out to them. I’m fortunate enough to drive there and pick up my corals.

 

[Redbird5]

I knew they'd do the right thing. They're sending the mushroom Monday, I will get it Tuesday. I won't hesitate to order from them again.

 

[kevgib67]

I knew they'd do the right thing. They're sending the mushroom Monday, I will get it Tuesday. I won't hesitate to order from them again.

 

[Gumbies R Us]

Glad they are making it right!

 

[exnisstech]

They are a great vendor. I love that they are local to me.

 

[Liebfinehomes]

They are fantastic to work with. I made a large order and they accidently sent out a joker platygyra when I ordered a joker palythoa. I reached out and they immediately told me to keep the platygyra as a bonus and sent out the palythoa for free.

 

[gorilla]

they are number one for a reason, your worries are not valid ! they will take care of you

 

[jhadaway]

Right on. I have some loyalty to them. I have watched countless videos and learned a ton from Than. I ordered from them a few times. Never had an issue.