Trident Issues

ScottyD36 · May 29, 2022

I have the Trident running for about a year with no issues. I went on vacavtion and my reagents ran out. Yes i know dumb on my part. When I came back and changed my reagents out I have been getting all types of problem alerts. I trouble shooted on website and nothing seemed to work. Currently my trident reads that it is Idle and No test in 24 Hours. Prior to this I was getting the No water Sample error. I trouble shot everything and even siphoned the water down the tube for a steady flow back into the trident and reconnected. I have a ticket in with support and I just wanted to see if anyone had similiar problem and had a trick I should try. Thanks in advance for any help.

blaxsun · May 29, 2022

Can you confirm that the cuvette is priming and draining into the waste collection container?

BuckChoklit · May 29, 2022

same here. i got mine used and everything was working fine until my reagent A ran out and now its nothing but errors and bad readings

ScottyD36 · May 29, 2022

blaxsun said:
Can you confirm that the cuvette is priming and draining into the waste collection container?

I cannot it is hard for me to tell.

jsbzcmcdaniel · May 30, 2022

Remove the tinted triangle piece. You will be able to see the cuvette and if it’s priming properly you will see the sample water inside.

ScottyD36 · May 30, 2022

I was able to check it out and their is no water in it.

jsbzcmcdaniel · May 30, 2022

If you already forced water in the feed line I would open the unit. Make sure we the water line going to the motor is connected. If so you can use a syringe and feed water through it to remove any obstruction. There are tutorials online for this process. I had the same issue and that’s what Neptune had me do.

FMF0331 · May 30, 2022

I hate the trident and their support team, I was able to get a live person on the line. When I asked him a question, he replied you have to open a ticket, I told him ... I have you on the line now, can't you answer my question ?
Sir, you have to open a ticket. What a joke.

I opened up the unit myself and did a complete overhaul. Working fine now. ( this was a couple years ago )
It's not hard to figure the thing out, if those clowns can do it - so can you
Still hate the FREAKING thing.