Trident NP Disconnected

[DaddyO NJ]

I have an APEX running dosing, Trident ACM, Trident, ATO, Feeder, etc.

Everything is running ok except for the NP. It is showing as "disconnected". I tried unplugging from the Energy Bar - no change. I turned off the whole system then turned back on - no change.
Thoughts/HELP?

 

[painter1982]

Options I see. Plug it into different port. If that does nothing then use a different cord and see if that does anything. If that doesn’t work then probably put in a support ticket to Neptune.

 

[Reginald Reefer III]

Disconnect it from the APEX and reassign. Do the same with your router and let it get a new IP. Anything changed with your network? I had big issues with my APEX doing the same and a new router fixed the issue and was WAY better at assigning dynamic IP's. Issue is completely gone for me.

 

[_AV]

Try different cable and ports. if doesn't work, unplug trident, delete it from modules completely, then plug in again. If it still won't connect, the problem is electrical somewhere.

 

[rccc]

I have an APEX running dosing, Trident ACM, Trident, ATO, Feeder, etc.

Everything is running ok except for the NP. It is showing as "disconnected". I tried unplugging from the Energy Bar - no change. I turned off the whole system then turned back on - no change.
Thoughts/HELP?

Did you figure this out?