Trident

[dadnjesse]

I have two Trident ACM's and both give me test C fail. I have also had numerous exchanges with them over the years. Today I just received another Trident through the exchange program and already have another Test C fail Fault. I'm at my wits end with this Company. Do they not test them before sending them out. As with all of them I can run the multi tests without fail but whenever I try to Calibrate I get Test C fail every time. Before I bought this one I called Support and the person had no clue and was no help other than send it in for repair.

 

[areefer01]

I have two Trident ACM's and both give me test C fail.

Today I just received another Trident through the exchange program and already have another Test C fail Fault.

Two different ACM's are failing on test C? Replaced one, and it is also giving a Test C fail?

As with all of them I can run the multi tests without fail

You are saying that if they run their scheduled test (alk, ca, and mg), it passes. No Test C failed?

but whenever I try to Calibrate I get Test C fail every time.

The Test C only fails upon calibration? Correct?

You probably already sent this information to Neptune, but for everyone here please describe the steps you are following to calibrate since it fails every time consistently. I read it as you can repeat this.

Also what Reagents are you using and which calibration solution. I am guessing that you are using Neptune but wanted to be sure.

I have experienced Test C fail and it was my sample line being clogged. You mentioned that you received a new unit and it failed Test C so that in theory should rule out a clogged line. However, one thing is consistent is that it is always Test C and during a calibration - if I understand your post correctly. Normal schedule test works.

 

[areefer01]

One other thing to try. Try the calibration with the tray door open. This would be to prevent the reagent C line being pinched. Not fully open of course, but open and secure.

Also make sure you do not have the sample line filter on while calibrating, remove it.

Not sure how you are doing the calibration (tank water vs neptunes solution) but if using the included solution make sure it is as the document/video describe in height / position.

Few things you can check off real quick before you talk to Neptune again.

 

[dadnjesse]

Hi yes everything is new and I'm using the reagent that came with it. I am more that frustrated and will call them tomorrow when they open. Being this is new I shouldn't have to mess around trying to fix it already. To me seeing I have had numerous tridents with this error maybe it's a software problem but who knows. Also when I called support the agent had no clue what to tell me other than either send it in or exchange it. Sorry for the rant

 

[thelonereefer1]

Also make sure the internal line isn’t kinked or come a loose - I have had that happen before

 

[rtparty]

Pull the tray out and run the reagents that way. It sounds to me like a kinked line especially since it happens with all of them

 

[dadnjesse]

Pull the tray out and run the reagents that way. It sounds to me like a kinked line especially since it happens with all of them

I don't use the tray for that reason.