Trouble with Clarisea 5000 motor

Discussion in 'D-D The Aquarium Solution' started by Maacc, Feb 10, 2019.

  1. Maacc

    Maacc Well-Known Member R2R Supporter Build Thread Contributor

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    First let me say that I love the Clarisea and up until today it worked flawlessly.
    Today I went to change the fleece for the first time and when I reinstalled it, the drum no longer turned automatically or manually and the led blinked blue until the alarm led blinked. Resetting does not help and even with it not attached to anything the drum doesn't roll.
     
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  2. Ron Reefman

    Ron Reefman Lets Go Snorkeling! R2R Supporter R2R Excellence Award Reef Squad Build Thread Contributor Article Contributor

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    Have you tried contacting the seller (assuming it's fairly new) or the manufacturer?
     
  3. siggy

    siggy Gone Fishing Again R2R Supporter R2R Excellence Award Partner Member 2019 R2R Secret Santa Build Thread Contributor

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    I have the 300. going to install this week hopefully ....following
     
  4. Maacc

    Maacc Well-Known Member R2R Supporter Build Thread Contributor

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    Yes I have, as it happened yesterday, I understand everyone is closed Sunday. I hope to hear from either D-D or saltwateraquarium.com today or tomorrow.
     
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  5. Maacc

    Maacc Well-Known Member R2R Supporter Build Thread Contributor

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    Update, saltwateraquarium.com says since it is past 30 days, I need to deal with D-D direct. I have sent in a contact form.
     
  6. Maacc

    Maacc Well-Known Member R2R Supporter Build Thread Contributor

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    Looks like everything is resolved. Just an FYI the distributor for the US is ecotech. Let me say they were spectacular with their customer service. So anyone else having a problem contact your retailer and let them know that Ecotech is the distributor and parts supplier stateside.
    Ecotech was great and had the warranty motor shipped out the next day.
     
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