TUNZE Osmolator 3 FIRE

[NickyReefs]

Went to add water to my ATO today i noticed a stong smell of burning. I opened up my tank and immediately noticed my Tunze Osmolater 3 was smoking. I've contacted there Customer support just to have someone speaking German and the phone hangs up. Does anyone know how to reach them in the USA? I've attached some pictures to where you can see it burnt up.

 

[spsick]

First search result when you Google Tunze USA

Roger Vitko is the rep, very helpful and responsive but not sure if he is on break with the rest of Tunze until first of the year.

https://www.tunze.com/US/en/dealer-addresses/in-my-country.html

 

[rtparty]

https://www.reef2reef.com/threads/tunze-osmolator-3-failed.1078817/

 

[twentyleagues]

Pretty sure they are a Sponsor here check the sponsor forum.

 

[NickyReefs]

First search result when you Google Tunze USA

Roger Vitko is the rep, very helpful and responsive but not sure if he is on break with the rest of Tunze until first of the year.

https://www.tunze.com/US/en/dealer-addresses/in-my-country.html

Tried this # with no answer. Left a message.

 

[FMF0331]

TUNZE USA LLC 2121 Cole Springs Rd Buda TX 78610 Location in Google Maps

Telephone: (512)-833-7546 Facsimile: (512)-832-6082 E-mail address: [email protected] Website: www.tunze.com

 

[NickyReefs]

https://www.reef2reef.com/threads/tunze-osmolator-3-failed.1078817/

Wow that's way worse than mine! Jesus thats scary

 

[Jonreefer]

looks like that backup temp sensor seems to be getting to hot on both of these cases. I have the Tunze 3 nano and mine doesnt have that sensor. Hopefully these are isolated and not going to turn into a wide spread issue

 

[rtparty]

Wow that's way worse than mine! Jesus thats scary

It won’t start a fire though. Roger discusses why and what happened

 

[rtparty]

looks like that backup temp sensor seems to be getting to hot on both of these cases. I have the Tunze 3 nano and mine doesnt have that sensor. Hopefully these are isolated and not going to turn into a wide spread issue

It’s already been resolved and should be a non issue with new units

 

[spsick]

Wow that's way worse than mine! Jesus thats scary

Read Roger’s response in that thread with details. Was there an actual fire?? They probably need to send out this info to all owners of the first run on units.

It does just shut off, the assembly technique was changed to prevent this problem and the plastics used are fire retardant. A small bubble has to be left in the safety sensor for the heat transfer to work, initially this was an intricate process of introducing a bubble, moisture in the bubble could cause a short. Now this is done in a controlled environment, the bubble is trapped with shrink wrap around the components so this issue is eliminated, I have not seen any units do this outside of the first couple months of production and even in these early units, it happens but is not terribly common and we replace them. This is a 12V system using less than 1 amp at 12V and once the short breaks the circuit it shuts down, it may be a bit dramatic looking, but it is a safe system.

 

[NickyReefs]

It’s already been resolved and should be a non issue with new units

I just can't imagine trusting this company now. Something was actually burning and smoking. For my family's sake I will not trust Tunze again

 

[rtparty]

I just can't imagine trusting this company now. Something was actually burning and smoking. For my family's sake I will not trust Tunze again

That’s too bad. They are easily one of the best and most trusted companies in this industry.

I’d trust them long before all the Chinese ATOs and other Chinese technology that has actually caused fires and burnt homes down

 

[NickyReefs]

Read Roger’s response in that thread with details. Was there an actual fire?? They probably need to send out this info to all owners of the first run on units.

Regar

Read Roger’s response in that thread with details. Was there an actual fire?? They probably need to send out this info to all owners of the first run on units.

The sensor itself was smoking. I ripped the plug put immediately. I cannot trust this company again.

 

[NickyReefs]

looks like that backup temp sensor seems to be getting to hot on both of these cases. I have the Tunze 3 nano and mine doesnt have that sensor. Hopefully these are isolated and not going to turn into a wide spread issue

So scary! I'm leaving for vacation Today! I can't imagine what could of happend if that went un-noticed for a week.

 

[Tamberav]

Yikes, my older model has been in service non stop for 8+ years.

 

[NickyReefs]

Yikes, my older model has been in service non stop for 8+ years

I used there older model for years without a problem too. I thought the new one would be an upgrade. Smh

 

[Doctorgori]

Wow, did Tunze and Red Sea merge?

All Jokes aside, following this, hope it works out

 

[rtparty]

Regar
The sensor itself was smoking. I ripped the plug put immediately. I cannot trust this company again.

So was there an actual fire or just smoke from some burned plastic from some low voltage mishap?

Have a thermostat in your house? Same low voltage setup and the risk of fire is so low it’s a non starter.

 

[Gumbies R Us]

Wow! Something more serious didn't happen!