Tunze Osmolator 3

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Brink1

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Hello,

I just purchased a Tunze Osmolator 3 last week, the green light stays on and the water level keeps dropping. The pump will not kick on to fill. Any suggestions? I already cleaned with Vinegar.

Thank you
 

rvitko

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Can I get a photo of the controller/sensor? The clearer the better, there is a specific detail I am looking for with sensor/board line up. Is it possibly being used in an area with a growlight spectrum light?
 
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Brink1

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Hello, thank you for responding so quickly. It is back in the return pump chamber of my ATO. Here are some photos. Thank you again for your help.
 

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Brink1

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Can I get a photo of the controller/sensor? The clearer the better, there is a specific detail I am looking for with sensor/board line up. Is it possibly being used in an area with a growlight spectrum light?
Attached are some photos above. Thank you.
 

gill7784

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Mine is doing the exact same thing. 1 week old and the light stays green despite a low level in my sump.

17117527842617325531206910461370.jpg
 

rvitko

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In both cases, I need a photo just sitting on a table powered off, I am looking to see the circuit board alignment with the lens as well as any lens defects/blemishes. I will also need serial number and receipt to get them exchanged, can you please PM me this info and include your address. I assume that you have lifted them completely out of water as a test? It is difficult to perceive the water line with the light on for me looking at these photos. To be clear the pump should turn off and on a little below the middle point of the cone in the middle.
 

gill7784

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Here's a pic out of the water and powered off.

Where is the serial number located on these? Nevermind, found it!

20240401_182615.jpg
 
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