tunze reactor base broke

chefjpaul · Apr 25, 2020

I don't think this is normal, under year old.

This doesn't even look like they have acrylic adhesive. Just clean off.

Water Dog · Apr 25, 2020

Touch base with Roger on Monday, he’ll make it right for you.

chefjpaul · Apr 25, 2020

Water Dog said:
Touch base with Roger on Monday, he’ll make it right for you.

Yeah, definitely will. Just very surprised coming from Tunze

X-37B · Apr 25, 2020

Things happen for all products. Tunze/Roger will take care of ya.

rvitko · Apr 27, 2020

I replied to your email. This was a know issue on early units. We buy the acrylic tube precut, we followed the same procedure we have used for the 9410 and 3171 and all units are leak tested by attaching a gauge and using compressed air. We later learned that the acrylic tube supplier changed the process and uses a cooling fluid to cut the tubes, this created a residue that prevented the glue from adhering. Since learning this we changed the process and clean the tubes and then scuff them to make sure we get a strong bond. We also implemented serial numbers shortly after this so in the future we can provide specific info on such defects and try to prevent things like this coming up down the road.

chefjpaul · Apr 27, 2020

rvitko said:
I replied to your email. This was a know issue on early units. We buy the acrylic tube precut, we followed the same procedure we have used for the 9410 and 3171 and all units are leak tested by attaching a gauge and using compressed air. We later learned that the acrylic tube supplier changed the process and uses a cooling fluid to cut the tubes, this created a residue that prevented the glue from adhering. Since learning this we changed the process and clean the tubes and then scuff them to make sure we get a strong bond. We also implemented serial numbers shortly after this so in the future we can provide specific info on such defects and try to prevent things like this coming up down the road.

Thank you for the quick response!

Gotta love vendors.

I was completely unaware of the issues and have had none thus far, and appreciate you and your teams customer service and support.