Vectra m2 wont update

[Brianbo]

I just bought a new M2 pump, and when I go to add it in Mobius it says it needs to update. As its updating it keeps failing on the Radio part. I triesld to do a hard reset twice with no luck. Anyone else have this problem.

 

[Lavey29]

I've had mine for 2 years no issues updating. Try a troubleshoot diagnostic. Then delete and re add device to mobius

 

[Brianbo]

I cant even add the pump to mobius, it tries to do the update first

 

[Brianbo]

It keeps saying radio disconnected

 

[Brianbo]

The pump won't even run, without the app the control is solid green and nothing

 

[Lavey29]

It keeps saying radio disconnected

https://support.ecotechmarine.com/h...Vectra-VorTech-BLE-Connection-Troubleshooting

 

[Lavey29]

The pump won't even run, without the app the control is solid green and nothing

Check this thread. Similar issue and solution.

https://www.google.com/url?sa=t&sou...wQFnoECAsQAQ&usg=AOvVaw05wNWIVZ6Z29QJwVKJrQyi

 

[Lavey29]

@ecotechmarine any help here guys

 

[Brianbo]

Tried all that still not working, the light is solid green and the pump is just making a faint humming noise

 

[Brianbo]

Shouldn't the pump work with connecting to the app?

 

[Brianbo]

The pump is warm to touch also

 

[Brianbo]

I think the pump is dead, its brand new and flashes red/ green took it all apart and nothing

 

[Lavey29]

The pump is warm to touch also

Your not running it out of water are you? I would just call ecotech tomorrow then if all remedies failed.

 

[Brianbo]

No I'm not, ya I plan on too, just annoyed that I just bought this from my LFS, and its not working.

Thanks for the help

 

[Lavey29]

No I'm not, ya I plan on too, just annoyed that I just bought this from my LFS, and its not working.

Thanks for the help

I'd be frustrated to but maybe they have a solution for you. Mine has been fine on mobius for 2 years but I never take them apart. I just keep it running constant speed at 45%.