Wave Engine will restart / lose connection randomly

[Llorgon]

I'm hoping someone can help me out with this since I am not sure what is going on.

I have a waveEngine with 2 reef octo pulses and a VarioS4 pump attached. For the last 6 or so months it will randomly shut down the pumps and then immediately restarts. It can go weeks without doing it and go through periods where it does it daily/nightly.

I'm not sure if it's losing power or just connection, I don't think power since my lights are on the same powerbar and they stay on.

The wavEngine is in a separate cabinet so no salt creep, I have checked for stray voltage in the tank, checked the cables and plugs, nothing has changed in settings in over a year. I switched ISP and got a new router. The old router allowed for a 2ghz and 5ghz networks and the new one has both in one and no ability to separate them, but I had this same issue with the old router as well.

 

[Llorgon]

It did it again this afternoon. The waveEngine doesn't lose power. I think it just drops the connection?

The led lights go red -> yellow -> blue as everything comes back on.

 

[DanyL]

The software is likely crashing, causing a soft reset.

I would contact Coralvue for support, they probably have logs they can use to determine the reason.

 

[Llorgon]

The software is likely crashing, causing a soft reset.

I would contact Coralvue for support, they probably have logs they can use to determine the reason.

I think you are onto something there. I can see it rebooted at the same time the pumps went off. I will see what coralvue says.

 

[SteveMM62Reef]

I had another brand of pump, that came with some used equipment, it did the same thing. I traced it to the three prong round connector. Gently cleaned it with a Jeweler’s File set, rinsed in Distilled Water, and let dry, for 24 hours. Stopped doing that, about eight to ten months later the impeller fell apart.

 

[Llorgon]

I had another brand of pump, that came with some used equipment, it did the same thing. I traced it to the three prong round connector. Gently cleaned it with a Jeweler’s File set, rinsed in Distilled Water, and let dry, for 24 hours. Stopped doing that, about eight to ten months later the impeller fell apart.

Interesting. I will check the connectors tonight. I haven't unplugged anything recently, but maybe something has come apart slightly or something.

 

[Llorgon]

So all I got back from CoralVue support was that the wave engine only reboots when wifi connection is lost.

Then when I told them I switched off my wifi and it didn't restart that the restart only happens if it's lost for 30mins. When I asked them how come it has rebooted in the middle of a water change when the app was open, used 10 ish minutes ago to turn on water change mode. I was told they are still verifying if that happened...

That was one Monday... I don't think I am going to get much help from them.

I did check the connections and all seemed to be fine.

 

[CloudReefer]

So all I got back from CoralVue support was that the wave engine only reboots when wifi connection is lost.

Then when I told them I switched off my wifi and it didn't restart that the restart only happens if it's lost for 30mins. When I asked them how come it has rebooted in the middle of a water change when the app was open, used 10 ish minutes ago to turn on water change mode. I was told they are still verifying if that happened...

That was one Monday... I don't think I am going to get much help from them.

I did check the connections and all seemed to be fine.

fwiw I have the same issue and CoralVue told me it wasn't happening. lol

 

[Dave ZAb]

Me too, when contacting customer support they said it was an wifi signal issue but all my other devices don’t have this issue only my hydros wave engine.
I feel it’s a programming/software issue or just a low quality wifi module used in the wave engine.
I love being told nothing is wrong on there end and it’s something with my wifi that’s causing the issue… weird how non of my other devices have a wifi issues