What am I doing wrong (wifi)

[riche]

I had issues connecting my hydra 26 via wifi but sometime they finally connected

Well I just picked up a reefbreeders photon 32v pro and my phone (Apple) picks up the reefbreeders network but when I go to the app it won’t connect

It times out, I’m on 2.4 wifi and I’m literally 3 feet from the router

So I’m thinking it’s something with my internet connection or phone

I have done all the steps from the website and still nothing

I’m a very simple person, I just want to turn them on set the schedule and enjoy them

 

[riche]

Any suggestions?

 

[Sppf121]

I assume you have restarted the router. I would do it again after
unplugging the light.

That is what finally worked with my APEX before I hard wired it.

 

[riche]

I assume you have restarted the router. I would do it again after
unplugging the light.

That is what finally worked with my APEX before I hard wired it.

Yeah I tried that. What I have noticed is I can’t get the light to reset to the point the light blinks blue, it does for a few seconds then goes solid blue. From what I have read it has to be flashing blue in order to connect to the wifi

 

[Sppf121]

Yeah I tried that. What I have noticed is I can’t get the light to reset to the point the light blinks blue, it does for a few seconds then goes solid blue. From what I have read it has to be flashing blue in order to connect to the

1. Unplug the AI Hydra 26 from the power source .
   
   
2. Locate the reset button: (it's usually on the back of the light near the power cord).
   
   
3. Press and hold the reset button: while the light is unplugged.
   
   
4. Plug the light back into the power source while continuing to hold the reset button .
   
   
5. Keep holding the button until the indicator light starts flashing red .
   
   
6. Release the reset button: once the indicator light is flashing red.
   
   
7. Allow the light to reboot and initialize . The status light will flash green-blue-green-blue when the reset is complete and it's in Wi-Fi discovery mode.

 

[riche]

@Reef Breeders could you give me some advice please

 

[riche]

The issue is with my reefbreeder, I was able to get the hydras to work

 

[Reef Breeders]

@Reef Breeders could you give me some advice please

Reach out to us through our customer service and we will get you taken care of. I normally respond within a few hours.

Contact ReefBreeders Customer Service, Warranty, and Sales

Reach out to ReefBreeders for customer service, warranty information, and sales inquiries. Fast, friendly support to assist with your needs.

reefbreeders.com

 

[Reef Breeders]

The issue is with my reefbreeder, I was able to get the hydras to work

Our customer service portal on our website.

Contact ReefBreeders Customer Service, Warranty, and Sales

Reach out to ReefBreeders for customer service, warranty information, and sales inquiries. Fast, friendly support to assist with your needs.

reefbreeders.com

 

[Reef Breeders]

Any suggestions?

Please submit your customer service requests through our portal because we use specialized software to track all support interactions. This ensures that every time you reach out we have a complete record of our conversations making it easier to follow up and resolve your issues efficiently.

Keeping everything in one place also helps streamline support as there can be a lot of back and forth before we pinpoint the exact problem. I do not handle customer service outside of the portal for that reason.

If you have a quick simple question I can answer here I am happy to help. But for anything that requires troubleshooting multiple steps or ongoing communication it is best to submit your request through our website. We are always responsive and ready to assist and you will get the best support experience by using the proper channel.