Why am I getting this auto top off notification from apex

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lubeck

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I have the apex auto top off and have been getting this notification throughout the day. It doesn’t appear there is a water level issue with the top off.

IMG_0926.jpeg
 
Send screenshot of what you have coded in the alarms output

Edit: No need, maybe. Can see the code there. You'll need to figure out which sensor Swx10_2 is. Either water is hitting it or it's malfunctioning. Based on that info, you need to decide if it should alarm if that sensor is covered and delete the code you have for that alarm if it's the sensor being covered is intended.

Essentially, if Swx10_2 is the lower sensor on the ATK, you should delete the alarm.
 
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Send screenshot of what you have coded in the alarms output

Edit: No need, maybe. Can see the code there. You'll need to figure out which sensor Swx10_2 is. Either water is hitting it or it's malfunctioning. Based on that info, you need to decide if it should alarm if that sensor is covered and delete the code you have for that alarm if it's the sensor being covered is intended.
I think it’s the first sensor? But what is happening exactly.
IMG_0928.jpeg


IMG_0927.jpeg
 
That's normal/default code for the ATK.

Send screenshot of Alarm output code. Yours might be named different than mine.

1767749785296.png
 

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Yeah, delete the bottom line.

Turbulent water in the sump is covering (closed) and uncovering (open) that sensor causing the alarm to trip.

Every time the ATK kicks off, it fills until that lower sensor is covered (closed) then turns off. No need for an alarm on that one.
 
Yeah, delete the bottom line.

Turbulent water in the sump is covering (closed) and uncovering (open) that sensor causing the alarm to trip.

Every time the ATK kicks off, it fills until that lower sensor is covered (closed) then turns off. No need for an alarm on that one.
You rock so delete number 7 the last code?
 
If you wanted to, you could create a virtual output called like "Sump_Low" or something like that where if Swx10_2 is open for 60 minutes or so, then turn on the alarm. I can help you with that if you'd like
 
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If you wanted to, you could create a virtual output called like "Sump_Low" or something like that where if Swx10_2 is open for 60 minutes or so, then turn on the alarm. I can help you with that if you'd like
Cool. What would be the code? Would it turn off when it hits the second sensor.
 
So the ATK only fills to the bottom sensor. The top sensor is just a backup in case the bottom one fails.

You would need to create a virtual output - I named mine "Sump_Low" and it's code looks like this:
1767791445620.png


Then in your alarms settings it looks like this.
1767791552816.png
 
So the ATK only fills to the bottom sensor. The top sensor is just a backup in case the bottom one fails.

You would need to create a virtual output - I named mine "Sump_Low" and it's code looks like this:
1767791445620.png


Then in your alarms settings it looks like this.
1767791552816.png
Do I put the first code in your images above where I deleted #7? Does the second image automatically happen?

I’m noticing the ATO is not going off and the sump is low. The pump still works because I can manually turn it on.
 
No, the first image is the Virtual Output. Might be worth looking for a video on youtube or just a google search on how to create one.

If your ATO is not filling then you might have deleted something in that output
 
No, the first image is the Virtual Output. Might be worth looking for a video on youtube or just a google search on how to create one.

If your ATO is not filling then you might have deleted something in that output
It’s odd. The only thing I deleted is #7 and since then I’ve heard it go off. Doesn’t make sense. What will the code you are suggesting actually do? If it doesn’t go off in an hour it will turn on?
 
Send pic of your EmailAlm_I5 code and your code for the ATK/ATO (not sure what you set the name as for this).

Might be worth enabling logging for the ATO as well and you can check the logs for when it turns on and off
 
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Going to be off-line for a bit I’ll circle back. I appreciate your help.
 
Send pic of your EmailAlm_I5 code and your code for the ATK/ATO (not sure what you set the name as for this).

Might be worth enabling logging for the ATO as well and you can check the logs for when it turns on and off

IMG_0592.jpeg

IMG_0593.jpeg
 
Interesting. This looks correct. Is the ATO set to Auto in the dashboard?

1768095241509.png
 
Interesting. This looks correct. Is the ATO set to Auto in the dashboard?

1768095241509.png
Yes. What I think happens is if the sump level changes quickly it doesn’t register and doesn’t go off. Once I got it back to the first sensor it started doing it automatically
 
Turn on logging for the ATO. This will allow you to see how often and how long the ATO kicks on.
1768096563596.png






The ATO waits 1 hour between so that it doesn't put too many short cycles on the pump so don't expect it to keep the level perfectly stable. It will drop slightly below the sensor but if it's within that Min Time, it will not turn back on until the Min Time has passed. See below image of code applying it to wait 60 minutes, you can lower this to 30 minutes (030:00) if it's not keeping up with your evap. I personally wouldn't go lower than 30 minutes though.
1768096518157.png




Also worth noting, the When On setting says that when the ATO has been on for 5 minutes straight, turn off. I would be surprised if your ATO is actually running the full 5 minutes and still not keeping up with your evaporation rate. This is how it is supposed to look.
1768097574161.png
 
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