I’m disappointed with what happened to my order. WWC shipped Wednesday for Thursday delivery, when no package showed today I found out Fed Ex had a two day delivery order....I live less than 3 hours from WWC and next day delivery failed.
Shipment was redirected back to WWC to try delivery again next week. I’ve lost all confidence on receiving healthy corals that I bought. Even if replacement is offered, I don’t believe they’ll match what was originally ordered.
It’s hard to believe that the ball was completely dropped on such a close delivery, not to mention my plan and a vacation day wasted to be at home for delivery and acclimation.
$50 gift card didn’t work during purchase either, should have sat this one out, live and learn.
Hey Eggs, sorry to hear that! If @WWC hasn't reached out to you already, I'm sure they will. After participating in my first LS with them earlier this year, I had something similar happen to me. I was checking status over and over, and it finally updated to "DELIVERY EXCEPTION - RETURN TO SENDER" A new FedEx guy was running the route in my neighborhood, and claimed that my address didn't exist. I called FedEx immediately, made them get to the bottom of it, and they said driver noted that my address didn't exist (even though the main FedEx checked and saw there clearly WASN'T an issue), however the driver went a step further and said that he contacted @WWC and they said to ship everything back to them. Which obviously we know is complete and utter BS! @WWC also called FedEx, and I was able to schedule a meet-up with the driver to get my corals.
Obviously it doesn't look like you were this lucky, but with the reputation @WWC has, I have no doubt they will make this right for you!
FedEx can really suck sometimes!