- Joined
- Feb 23, 2019
- Messages
- 400
- Reaction score
- 1,855
Placed a pretty standard order, couple fish and some CUC species. Got the shipping confirmation but it stated that some items were actually out of stock and were not going to ship. This has happened multiple times to me now and I would say at least 50% of my recent orders had this happen. So, it's not just an every once in awhile thing. They really need to figure out a way to alert the customer ahead of shipping so we can decide whether to modify or cancel the order (I would have greatly preferred to cancel in this case).
When I called to get some details I was met with the rudest customer service representative I've ever encountered at LA, by far. With the attitude I recieved anyone listening in on the conversation would have been convinced the rep was the upset customer. It was particularly shocking because LA has built a reputation for great customer service.
In summary, lots not going right at LA these days. Hopefully the new owners will get things turned around. For now, I'm spending my $$$ elsewhere.
When I called to get some details I was met with the rudest customer service representative I've ever encountered at LA, by far. With the attitude I recieved anyone listening in on the conversation would have been convinced the rep was the upset customer. It was particularly shocking because LA has built a reputation for great customer service.
In summary, lots not going right at LA these days. Hopefully the new owners will get things turned around. For now, I'm spending my $$$ elsewhere.