www.zoanuts.com big thumbs down.

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skinz78

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I ordered a black and white Maxima clam from Zoanuts and it showed up DOA.

And yes it was a true zebra black and white.

site image
1-2718a.jpg


I supplied pic's of the dead clam to them and they said no prob.

This is the second time this has happened to me on a black and white Maxima.

Well after about 3 or 4 months now of fighting them for my refund I am out my money for the clam.

Initially they gave me a credit and I used it on another clam and also bought a Acan to go along with it. They explained to me that they would be out of town for a few days and couldn't ship. I said no problem. Well two weeks went by and I didn't hear a thing. No response to email and no answer to phone messages. Then I saw the clam and Acan placed back on the site for sale. I then filed a Pay Pal claim and got the money back for the Acan but not a refund for the clam...

SO I contacted my bank, told them the scenario and they said no prob, we can get your money back. Well it has been two months now and today I got a letter stating that I authorized the transaction so no refund for me.

I will never ever recommend them again, they have the worst customer policy and customer service.
 
Sorry to hear of your troubles, thank you for letting us know to avoid them.
 
WoW that sucks Dustin was really good at customer service......Thanks for the feedback.
 
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