Zen Reef Frag Racks
- Thread starter delv2323
- Start date
- Tagged users None
SVP
Active Member
I Know that they have never responded to my emails although their system did kick out and auto generated email confirming my order and when they shipped it another email. I have sent them numerous emails trying to get some custom racks and not even 1 single reply saying anything from them. which is how I found aquarocks. But if you have tried numerous times via email and tried to call them if possible with 0 response you could pursue a PP dispute or CC dispute but I would only use those two avenues as a last resort myself and maybe after say 7 days. I dislike PP with a passion but every blue moon they do something right. With all the current events going on it would not hurt to give them the benefit of doubt they are human too.
tsouth
Valuable Member
Also in the same boat and have not received any communication since March 14nth. Tried multiple avenues including social media and their email. Did not receive any confirmation aside from the paypal order email. I want to give them the benefit of the doubt but it's nearly 3 weeks now.
OP
OP
delv2323
Active Member
Spoke to them via IG. Willing to wait since they do have a quality product and the alternative (Building an Obsession) was perhaps the least helpful aquarium manufacturer I've ever spoken to...
Aquaman024
Active Member
I ordered from them at the end of March..... a week later I emailed asking when I could expect to receive my order as nothing has shipped and was told the following week. Last week I sent two Emails as I have not received a response or order. sounds like this is typical???.....
tsouth
Valuable Member
Their last updates on social media depicted a delay in magnets due to logistics circumstances. With the current state of the country - I’ve been very lenient with the time frames (over a month now), but the lack of communication is incredibly disastrous. Since this was a gift to me, the purchaser is disputing it instead and gifting me monetary funds.
Aquaman024
Active Member
My order has nothing to do with magnets. I ordered assuming they had stock.... if they make per order they should indicate that. I’m patiently waiting but I don’t want my funds tied up like this without being notified of an expected date of completion.
tsouth
Valuable Member
Ended up going with a competitor myself. They had a smaller rack available, but it's the only other that I know of which creates locking racks. Hopefully this goes a bit smoother. Fingers crossed for you that things change
Merv49
Active Member
I have two items on order from them and I can’t get any reply from them on when my items will be shipped. What gives???
Aside from the magnet delays, they are backed up on orders. Our inventory is old stock that we have had before the Covid-19 issues which further delayed orders.
Why do you have stock of zen reef stuff?
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