- Joined
- May 18, 2020
- Messages
- 11
- Reaction score
- 46
I had this issue with an icecap gyre controller. @CoralvueDon did a great job reaching out to the previous owner via email and got me all taken care of. Absolutely best experience ever after feeling like I had an expensive set of paper weights to!
just to share part of the story and this is exactly what I did and told the 2nd hand owner that I am waiting for a reply from the registered owner of the unit.
this is the basic rule we need to follow. otherwise, what if some random guy email us and ask to unlink a random number and the actual user would lose control over the unit sitting under their tank?
We are happy to help transfer 2nd hand Focustronic products to the new owner. Whenever selling your Focustronic product, make sure to email our support team to UNLINK the unit from your account so that the new owner is able to re-register it. Otherwise we need to protect our userbase by doing the due diligence on our end, which can take extra time since we will be relying on the previous owner to respond to our email confirming they sold their unit.
hope this solves any misunderstanding. Cheers!