kpctoy
Active Member
I just wanted to provide some STRONG positive feedback for Lan and the crew at Algaebarn.
I won the January Photo contest and as such was shipped the 1/2 gallon Poseidon's Feast upon providing my shipping and delivery details. I was delighted that I had won and was looking forward to receiving my pods. As New England weather would have it, we had a storm on Friday, the expected day of delivery and the package was held at UPS over the weekend. Delivery was scheduled for this past Monday by EOD. I was in communication with Lan and the crew at Algaebarn to make them aware of the situation. Lan assured me that if I wasn't 100% satisfied once the package arrived they would replace the item upon final arrival. Monday came and we had yet another storm, however, UPS claimed they delivered the package around 5:30pm. After I searched my entire property the package was nowhere to be found. Tuesday my wife spotted a package in a snowbank at the end of our property. Yup, the pods had been dropped and spent the night outside in the cold. Even though the package was 4 days late and over half of the pods had perished Lan and the crew replaced my shipment add no cost to me. I'm happy to say the package arrived earlier today and the pods look fantastic.
Just wanted to share my experience and thanks as Customer Service like this is few and far between.
Kevin
I won the January Photo contest and as such was shipped the 1/2 gallon Poseidon's Feast upon providing my shipping and delivery details. I was delighted that I had won and was looking forward to receiving my pods. As New England weather would have it, we had a storm on Friday, the expected day of delivery and the package was held at UPS over the weekend. Delivery was scheduled for this past Monday by EOD. I was in communication with Lan and the crew at Algaebarn to make them aware of the situation. Lan assured me that if I wasn't 100% satisfied once the package arrived they would replace the item upon final arrival. Monday came and we had yet another storm, however, UPS claimed they delivered the package around 5:30pm. After I searched my entire property the package was nowhere to be found. Tuesday my wife spotted a package in a snowbank at the end of our property. Yup, the pods had been dropped and spent the night outside in the cold. Even though the package was 4 days late and over half of the pods had perished Lan and the crew replaced my shipment add no cost to me. I'm happy to say the package arrived earlier today and the pods look fantastic.
Just wanted to share my experience and thanks as Customer Service like this is few and far between.
Kevin
