AlgaeBarn order placed, paid for but not received

RabidDragon · Mar 26, 2021

AlgaeBarn,

I have placed two separate orders on your website.
1. Sea Lettuce - softball size = $40.00
2. Red Ogo - tennis ball size and 2 bottles of coralline Algae; 1 pink, 1 purple = $69.00

Both orders were successfully placed on your website: AlgaeBarn. I did not receive the expected email summary of either order. Both orders posted with my Bank and have been paid: Posted on: 3/19 for $40 and 3/22 for $69.00
Both order were scheduled to be shipped on 3/22/21 and received on 3/24/21 if my memory is correct.

I placed a "Ticket" on your website regarding this and did receive the confirmatory: "Your ticket has been created with the ticket ID 77160 and subject "orders place and paid for, not shipped? Someone from our customer service team will review it and respond shortly. Regards, AlgaeBarn Support Team."
I have not received a response back regarding this ticket to date.

Honestly, given AlgaeBarn's exceedingly high reputation on this website I'm assuming that I made an error somewhere causing this issue but am growing frustrated. I have a new tank and would really like to start up my refugium before my Nitrates and Phos levels climb further. (Was really planning on Cheato but its sold out and didn't want anymore to wait more for it). After obtaining the algae I plan on purchasing the 4 types pod packs.

Please help me resolve this before you run out of the Lettuce and Ogo.

Thank you,

Jeremy MacDonald

AlgaeBarn · Mar 26, 2021

Hi there Jeremy! Your email with ticket ID 77160 came in 3/24 and we responded shortly after and the same day informing you your order had been shipped the previous day (3/23). With Gmail account sometimes emails do not go directly to inbox and end up in spam or promotional folders. Your tracking information was automatically sent to your email as well and we can DM you that tracking number. Instead of shipping 3/22 your order went out 3/23 as Tuesdays are when we get our fresh shipment of coralline algae.

RabidDragon · Mar 26, 2021

You are correct on all fronts. I was not even aware of the other incoming inboxes until now. Thank you for your quick responses and look forward to receiving my ordered products. AlgaeBarn's reputation is well deserved.

AlgaeBarn · Mar 26, 2021

Thank you for the kind words- Please let us know if you need anything else!

revhtree · Mar 26, 2021

RabidDragon said:
AlgaeBarn,

I have placed two separate orders on your website.
1. Sea Lettuce - softball size = $40.00
2. Red Ogo - tennis ball size and 2 bottles of coralline Algae; 1 pink, 1 purple = $69.00

Both orders were successfully placed on your website: AlgaeBarn. I did not receive the expected email summary of either order. Both orders posted with my Bank and have been paid: Posted on: 3/19 for $40 and 3/22 for $69.00
Both order were scheduled to be shipped on 3/22/21 and received on 3/24/21 if my memory is correct.

I placed a "Ticket" on your website regarding this and did receive the confirmatory: "Your ticket has been created with the ticket ID 77160 and subject "orders place and paid for, not shipped? Someone from our customer service team will review it and respond shortly. Regards, AlgaeBarn Support Team."
I have not received a response back regarding this ticket to date.

Honestly, given AlgaeBarn's exceedingly high reputation on this website I'm assuming that I made an error somewhere causing this issue but am growing frustrated. I have a new tank and would really like to start up my refugium before my Nitrates and Phos levels climb further. (Was really planning on Cheato but its sold out and didn't want anymore to wait more for it). After obtaining the algae I plan on purchasing the 4 types pod packs.

Please help me resolve this before you run out of the Lettuce and Ogo.

Thank you,

Jeremy MacDonald

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