Thanks for the reply. I purchased this to slowly recoup the costs of reagent and make maintenance easier than the other testers.
The Aquawiz is unique in the way it tests, and so far it’s been accurate. But, I was extremely disappointed by the quality of the internals and lack of protection. I like keeping all my equipment rust free and protected for the high price of these units. I appreciate you taking the criticism and saying future versions will address this. Still doesn’t make me feel better spending $900 with these shortcomings.
The motors having a shorter life than other testing machines, means I’m not recouping my costs like the advertising makes me believe. Knowing all of this beforehand, I wouldn’t have purchased the machine.
Thank you for being transparent and taking constructive criticism without being defensive.
We have sold nearly 4,000 units so far. The motor lifespan is typically over one year, and in most cases we have seen it last more than a year and a half.
Currently, similar products on the
market also use carbon brush motors, so the lifespan is generally comparable across brands.
In addition, within the one-year warranty period, if the motor fails, the manufacturer provides a replacement free of charge. The manufacturer does not make any profit from selling motors. Therefore, in practice, the consumable cost related to the motor is essentially close to zero.
Also If you do hourly testing with trident and reagent you will be spending a fortune on reagents .
We charge only the at-cost price for the first motor replacement after the warranty period — approximately $11 per motor. The same policy applies to the pH probe.
In practical terms, after about 18 months of use, the total replacement cost for both components is roughly $44, which remains very reasonable considering the system is capable of testing and dosing every hour.
In addition, we continuously improve the device through OTA firmware updates, allowing users to benefit from new features over time — such as absolute pH calibration, three selectable dosing modes, and other functional enhancements.
Combined with our commitment to responsive after-sales support, we believe this long-term value, continuous development, and service commitment are the key reasons why customers continue to choose and trust our products.
Here are the advantages of using Aquawiz:
1. We do not profit from consumables. We provide replacement parts at cost, unlike many other companies.
2. Accuracy. Our system delivers reliable and consistent measurements.
3. Premium after-sales support. Customers can always reach us — we are accessible and responsive.
4. Continuous updates and optimization. We consistently improve the system and introduce new features, rather than treating it as a one-time product sale. In that sense, we are more like Tesla — constantly evolving through innovation.