Update: AI still only says I have to send my pump in to get fixed, and also says that I won’t have to pay for labour but I will have to pay for parts. I shouldn’t have to pay for anything considering it’s less then a year old. I also can’t run my tank without it cause it’s my main power head. I then asked for a 1-800 number I can call so I don’t get charged for calling out of country, they responded with a 515 number and said there is no other number they can provide me with to call. Absolutely absurd and I will for sure never be buying any type of ai product again