I had an eight month old 75w NeoTherm heater that failed back in August. I contacted Cobalt Aquatics via email and responded to all of their requests for photos and documentation. They indicated that it was covered under warranty and they would send a replacement as soon as their next shipment arrived. I've contacted them every couple of weeks since then and always get the same answer that they will ship a replacement as soon as a shipment arrives.
It should not take three months to get a replacement. Has anyone else had a similar issue? Any suggestions on how to proceed?
It should not take three months to get a replacement. Has anyone else had a similar issue? Any suggestions on how to proceed?