So my apex is in the basement pretty far away from my router. I have to hit the reset pin several times a week to reconnect it. Went to do this the other night and the light will NOT change from orange (so won't reset/connect). Doesn't matter how long I hold the paper clip in there, nothing happens. I can power the unit down and it goes through some color changes when I first power it back on, but it doesn't connect to wi-fi and I still can't reset with paper clip. I contacted Neptune and they stated it's a hardware issue and will need physical intervention. In other words, it's toast and will have to be replaced. Of course I only now discovered the backup option since my unit is fried and don't have one ready. Just confirming it sounds like my base unit is toast and I'm going to have to manually reprogram everything to a new unit. Anyone disagree? I've searched high and low and don't see any repair procedures like you can DIY on the EB832. Any help is appreciated, otherwise I'll be using the used unit I was planning to sell when I get back home this week and copying/pasting all my settings (makes me sick to my stomach).
Thanks!
Thanks!