apex firmware! PLEASE HELP!

[renato120]

Im at the point of breaking this hole thing.
The Apex flash utiltily does not work.
For some reason my file name is blank
I dont know what to put in there.
Please someone help? Get me thru this?

 

[renato120]

It says I dont have aqua4.hex on my comp

 

[vhuang168]

Did you download the new firmware?

 

[renato120]

Did you download the new firmware?

Thats what Im trying to do!
Now I got the file name working, but the network address does not.
When you press "update firmware" it starts but then it keeps trying to connect.....

 

[Drauka99]

Anti-Virus and Firewall Software turned off?

 

[vhuang168]

You need to put in the network address of your Apex. Do you know it?

I know you are trying to upload the firmware to your Apex but did you download the new firmware from the Neptune website?

 

[renato120]

Got it! The reason is very simple! The apex instructions says to disable the wifi. I did.
When you press the the magnifying glass to find the network address it just doesnt. Is all blank. So if you manually put the IP ADDRESS there it work. I tried a least 10 times. So I turned the wifi on I pressed the glass icon it did search itself for the ip address and its all done. DO NOT DISABLE YOUR WIFI

 

[Bj’s Reef]

I was no help to you. However I'm glad it worked for you.

 

[vhuang168]

Is this a classic or 2016 Apex? There are different instructions for each.

If classic, never install firmware over wifi.

 

[renato120]

Is this a classic or 2016 Apex? There are different instructions for each.

If classic, never install firmware over wifi.

Classic. Thank you so much anyway!

 

[ngvu1]

Classic. Thank you so much anyway!

do you still need help?

 

[renato120]

do you still need help?

No. thank you for ask!

 

[Dr. Reef]

never upgrade on wifi for classic. always use wired computer and wired apex to same router.

 

[renato120]

never upgrade on wifi for classic. always use wired computer and wired apex to same router.

Thats what I did. But for the comp to find the network address I had to turn on the wifi.

 

[smh254]

Im at the point of breaking this hole thing.
The Apex flash utiltily does not work.
For some reason my file name is blank
I dont know what to put in there.
Please someone help? Get me thru this?

How did you get the file name to come up. I tried to update my apex this weekend and had the same problem. I just gave up.

 

[Joeganja]

Same!

 

[Joeganja]

I give up on mine. I'm
Not gonna bother updating it if it's going to be this stubborn.

 

[smokin'reefer]

I went through this same nightmare this weekend. Wish I had found this thread then. I was pulling up any and all Apex websites , and IP address location thingamabobers. I finally just entered the IP address listed on the back of my router and tadaa it was done.

 

[renato120]

How did you get the file name to come up. I tried to update my apex this weekend and had the same problem. I just gave up.

You need to press extract all files first

 

[Dr. Reef]

You need to press extract all files first

That is correct. Downloaded file is compressed .zip file and it needs the contents extracted first. Once files are extracted use file firmare utility and do the updates.