Apex help...NOT WORKING.

[Robink]

Hi, as the title states I'm having apex issues. I am unable to control any of my switches. I have several turned off and they come on by themselves and I can't turn them off.
I noticed this the other day when I attempted to turn off my skimmer when adding phyto. The switches will show on/off in the fusion app but not on the apex.
The refugium light doesn't come on when scheduled and then comes on only for a few hours nowhere near the time it is scheduled.
The feed cycle is still working, but that appears to be the only thing that is.
I have rebooted a couple of times and this changes nothing. Fusion is not communicating with my apex. I have checked all the connections, everything is connected. I have checked the wifi connection, all good.
Opened a ticket with neptune, still waiting.
I have the latest apex, fyi.
Just wondering if anyone else has had this problem?
:mad::mad::mad::mad:

 

[azbigjohn]

I have had issues with my Apex dropping the wifi, so that Fusion was not connecting with the apex.

have you rebooted your wireless, waited a full minute, then rebooted the apex? The WiFi needs to be fully up and open before you reboot the Apex, or they will not be able to connect.

 

[jsker]

New Apex or Classic? Have you checked to see if all the modules are on the same firmware?

 

[Robink]

New apex.
So do I just unplug and plug in the router and then reboot the apex?

 

[Robink]

And how do you check if modules are on the same firmware? or is that not necessary with new apex since there is only the eb8.

 

[azbigjohn]

New apex.
So do I just unplug and plug in the router and then reboot the apex?

Are you running a wifi extender, or is it getting the wireless directly from the router?

I am not as up on the new Apex as I am the older stuff, but yes, I would try that.
I would also head over to the Neptune forum on here, as well as the Neptune customer forum, as there are a ton of experts both places.