Apex pro help

[EdinburghReef]

I bought a second hand apex pro with energy bar etc. I can’t figure out how to reset the data already set up in the app. I’ve pressed the reset button for 30 seconds multiple times so I know it’s reset. Any help?

 

[MnFish1]

I bought a second hand apex pro with energy bar etc. I can’t figure out how to reset the data already set up in the app. I’ve pressed the reset button for 30 seconds multiple times so I know it’s reset. Any help?

Can you be a little more specific - there are several 'reset' options - and it depends on how much you want to reset. FWIW for other readers - you should make sure that the person doing the selling has deleted/reset their device to the same as when it was sold. I'm curious, though, the 30 seconds is an estimate - you need to wait until the light turns to red.

 

[EdinburghReef]

Can you be a little more specific - there are several 'reset' options - and it depends on how much you want to reset. FWIW for other readers - you should make sure that the person doing the selling has deleted/reset their device to the same as when it was sold. I'm curious, though, the 30 seconds is an estimate - you need to wait until the light turns to red.

I want to reset everything, I’ve waited till the light turns red. Done it multiple times, yet I still have his data in the app. Thanks

 

[MnFish1]

I want to reset everything, I’ve waited till the light turns red. Done it multiple times, yet I still have his data in the app. Thanks

The question was does the light turn red? If not - there is a problem with your unit - and the best option would be contacting Neptune?

 

[EdinburghReef]

The question was does the light turn red? If not - there is a problem with your unit - and the best option would be contacting Neptune?

Yes the light turns red after pressing the reset button for 30 seconds

 

[MnFish1]

Yes the light turns red after pressing the reset button for 30 seconds

If thats the case - I could consider Neptune support - since that should signal that it's totally reset.

 

[MnFish1]

PS - sorry - I missed that you said that the light turns red.

 

[SliceGolfer]

Which reset button are you pressing? The one on the power bar or the one requiring a paper clip to toggle on the base unit? With mine, I performed the factory reset with the paper clip twice, then unplugged everything, then performed setup and all prior user data was gone.

 

[EdinburghReef]

@MnFish1 @SliceGolfer
I used the paper clip, but I may also just being stupid and reset it without me knowing as this is my first Apex. Here are screenshots of what it looks like.

 

[EdinburghReef]

I just don’t understand why it’s “connected” to all probes even though none are actually connected. Maybe it is reset?

There’s also an ORB alarm on, I don’t understand why that would be on if it was reset?

 

[SliceGolfer]

Looks like a default setup to me. It’s likely the probes are enabled in Fusion regardless if they are connected to the unit. Charge your phone and finish the setup :beaming-face-with-smiling-eyes:

 

[MnFish1]

I'm curious are you sure that the data you're looking at is not somehow stored in fusion - and linked to this specific Apex?