Apex won’t connect to fusion after power outage

[Bill_Moorman]

Hello all-

Woke up this morning 300 miles from home to an alert from Heartbeat saying that my apex has failed to connect to fusion.

We had a power outage last night confirmed by asking neighbors. Good thing I have a automatic battery powered air pump set up. Looking at my tank camera, everything looks totally fine.

That being said, the Apex didn’t and hasn’t connected to Fusion since. It’s set up wirelessly. I am sitting in Omaha till 8:40 local time and I’ll be back home by 11pm local time. Everything’s fallback was properly set up so all the life support is good to go.

How can I prevent this from happening again? Thank god this only happened on the last day of my vacation, because I would be going nuts if I had to go three days without knowing parameters.

I am not against hardwiring to the router, but if there is a better option I am all for it.

Thanks in advance!!

 

[Nubbs01]

Personally I would suggest some WiFi plugs that you can control remotely.
That should let you power cycle the equipment.

Of course that only does good if your router comes back online.

 

[jsker]

Look at your IP on the display.

 

[Bill_Moorman]

Look at your IP on the display.

How do I go about setting a static IP?

 

[jsker]

How do I go about setting a static IP?

If I remember correctly you do not want it set the static but random and the is the reason fusion cannot see the controller

 

[Furiousreefer]

Try to connect with your computer. Ddi you try to unlink and relink it ?

 

[Bill_Moorman]

Not yet. Just landed in CO from Neb. I’ve got a two and a half hour drive home.

Was it likely because the apex rebooted before the router, or vise versa?

 

[Bill_Moorman]

Just got home. Did a reset with a paper clip and it hooked right up.

 

[Bill_Moorman]

Personally I would suggest some WiFi plugs that you can control remotely.
That should let you power cycle the equipment.

Of course that only does good if your router comes back online.

Might be on to something here.

I could plug this into the UPC between the apex and the UPC and that would let me power cycle the whole thing. My only concern is that it’s another failure point.

 

[Mark Gray]

Yes mine do this too the apex boots before the router. Both of mine are hard wired.

 

[Drauka99]

Yup, Apex rebooted faster than the router. Only way I have seen to fix this is to have the router on a Battery backup or even both the router and Apex head unit on a batter backup

 

[Mark Gray]

Yeah I have my son come over and reboot the 2 Apex when it happens

 

[Cabinetman]

Hopefully Neptune updates the programming to fix this. This is a real problem

 

[gcrawford]

Have my apex on a UPS (backup 12v PS) so it doesn't go off unless there's a lengthy power outage. When my router comes back up the connection picks right up.

 

[Fishfinder]

Mine never reconnects after a power outage. I've never understood why

 

[Bill_Moorman]

I asked Neptune support if a software update would come out to fix this and they didn’t answer that question, but others that I asked.

My problem is that for some reason we get frequent blips, maybe 2-3 times a month, just short ones that go on and off. Called the power company to investigate but nothing on my end of the system was wrong.

I suppose my best bet is to put a ups on the router.

 

[Cabinetman]

I ordered a ups this morning for my router. I think I’ll run power to my head unit too then if power goes out I’ll be able to tell

 

[Mark Gray]

Have my apex on a UPS (backup 12v PS) so it doesn't go off unless there's a lengthy power outage. When my router comes back up the connection picks right up.

This does work but I am not sure how long my big system will run with the power out since it has 2 Cor 15's running I will have to try next week and see

 

[scott11106]

Yup, Apex rebooted faster than the router. Only way I have seen to fix this is to have the router on a Battery backup or even both the router and Apex head unit on a batter backup

this is the way i fixed the problem, both are on battery backup and as long as my generator kicks on before the battery backup dies all is well.

 

[Cabinetman]

So the problem seams to be Narrowed Dow to when the power goes out the router boots up faster than the apex so how could I program an outlet so that when power fails it defers 2 mins then power on? Then I can just plug my router into that