Aquaillumination Customer Service

[Baby Ray]

Does anybody have any tips for dealing with Aquaillumination’s customer service. I can’t imagine that it is great.

I got a Nero 3 as a gift and it is my first AI product. The Nero stopped working and the wire is extremely frayed right where it attaches to the power unit of the powerhead.

Thank you!

 

[rtparty]

Why would you say it isn’t great?

It’s been fantastic the couple times I’ve needed it

 

[Baby Ray]

I did a little bit of research and saw very mixed reviews.

I emailed them and hope that you are correct