Sorry you feel that way. I suspect you have never reached out to us for help as we are certainly happy to do so. How many manufactures in our hobby have live chat available 9-5 m-f? We answer our phones, return calls and emails. I think many who have dealt with us in the past would agree we stand way out in front of most all our industry for our support. However it comes at a cost and I don't think its unfair of us to expect to have an ability to pay for that cost (in the way of purchases made through our dealer network).
Generally speaking until a cost is involved (like if we have to send a part, shipping label for a return etc) we do not require a receipt. We support folks who have 10 year old fixtures they bought 3rd or 4th hand pretty regularly.
If you would like to discuss it further you can find me on live chat or give us a call :)