- Joined
- Jan 26, 2020
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T5 light spread is pretty dang pretty!!!
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OMG that's the funniest thing I've read in 2020. The guy who runs SB Reef spends 95% of his time on a research boat under a Gov Grant. He only packs and ships online orders on his Sunday afternoon off.Sb reef lights. Chinese black boxes with upgraded spectrum and American customer support.
OMG that's the funniest thing I've read in 2020. The guy who runs SB Reef spends 95% of his time on a research boat under a Gov Grant. He only packs and ships online orders on his Sunday afternoon off.
Youd be more successful calling up the Pope at the Vatican than to get an email or call/text from him
His customer service is so bad that customers of his are forced to run a Facebook Support website where they all help each other out post-sale.
Not trashing the company...HE'S GOT GOOD PRODUCT but post-sale? Forggggget about it.
just telling 100% truth of the reality of the situation. He can run his biz any way he wants....which is almost always zero customer interaction
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Times have changed.Interesting I had a completely different experience. When installing my lights a couple years ago I broke a brass hanging loop. He sent me a new ones in the mail no questions asked, responded immediately. Just my personal experience.
Love the ideaget a used metal halide. You won’t do better for the price, and will be able to grow any corals you want. Much simpler to operate as well...no playing around with spectrums. Just get a timer and turn it on 8 hours a day.
Times have changed.
Since his Gov Grant to do research on the open water his SB Reefing biz has gone to major autopilot.
His entire mind and efforts aren't growing his biz..I reached out to him with 5 emails and 4 phones after I dropped $300 in his bank acct. Not a single whiff of him replying.
I final got an answer thru a R2Rer who visits his brick and mortar. He too said he has let that side of the biz completely survive on autopilot. He shops elsewhere