BRS Negative Feedback

*unique* · Nov 15, 2023

What happened to these guys??

Customer service is horrendous

Trying to do a return with them is dang near impossible

They don’t seem to care anymore about that friendly aspect of they’re business they were trying to show

Just sound like a bunch of careless , clowns in the “office” when they answer your call to “help”.

It’s sad a company I care about so much can turn like this

Reefing102 · Nov 15, 2023

Perhaps tagging them may get a satisfactory response where the issue can be resolved either publicly or by pm

@Bulk Reef Supply

Shaqs_Jumper · Nov 15, 2023

*unique* said:
What happened to these guys??

Customer service is horrendous

Trying to do a return with them is dang near impossible

They don’t seem to care anymore about that friendly aspect of they’re business they were trying to show

Just sound like a bunch of careless , clowns in the “office” when they answer your call to “help”.

It’s sad a company I care about so much can turn like this

Email seems to work better for me, just takes a bit longer

SliceGolfer · Nov 15, 2023

Or using the vendor feedback forum

Bulk Reef Supply · Nov 15, 2023

Sorry to hear about your recent experience with our support team. I know they've been very busy, I'm sorry that this hasn't been a smooth process like normal in trying to set this up. I'll be sending you a PM here to get some information that will allow me to better assist so that personal information isn't disclosed publicly.

Bulk Reef Supply · Nov 20, 2023

*unique* said:
What happened to these guys??

Customer service is horrendous

Trying to do a return with them is dang near impossible

They don’t seem to care anymore about that friendly aspect of they’re business they were trying to show

Just sound like a bunch of careless , clowns in the “office” when they answer your call to “help”.

It’s sad a company I care about so much can turn like this

We sent you a PM here to get some more information several days ago and still have not heard back. Were you able to get this issue resolved? If not please let me know so I can help you out!