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i have no idea, I ordered the AIO 40 gallon breeder drop in kitSend in an email, chat with service or even reach out to Adam or Robert in the BRS Facebook group. The group isn't actually meant for customer service issues but it will make sure your issues are seen and handled properly.
BRS has fantastic service.
Were any of the items you ordered a drop ship item by chance?
are you adding a canopy and if so buying or building? im working on a 40b right now. i ordered the drop in kit and painted the back black so far.trying to find a canopyThey have been pretty good to me with my recent 40b build. Been ordering stuff pretty consistently since December.