BRS shipping lately

Don_Jorge · Mar 9, 2021

I have a build coming together from different shippers and have some bad experience with these guys already but had no choice yet again., 1st time i waited 3 weeks for my item to even ship. now its been over 24 hours and no tracking info or confirmation email yet again, anyone else experience this lately? this is really gonna postpone my build

Teamredfish · Mar 9, 2021

Nope. I ordered stuff on Saturday. Shipped out Monday.

ZoWhat · Mar 9, 2021

Lack of planning on your part does not constitute an Emergency on BRS's part

joe0813 · Mar 9, 2021

never had an issue with BRS shipping... ever

blstravler · Mar 9, 2021

I haven’t had any issues with them. My only feedback would be they are pretty wasteful when it comes to packing - but that just me.

Espino963 · Mar 9, 2021

Nothing but good shipping experiences from BRS. Always get tracking within 24 hours

BarSnackz · Mar 9, 2021

Never had a problem. My stuff usually ships same day and will get here about 4 days later.

Sarcazian · Mar 9, 2021

No problems here either. Actually, I bought some heavy items and they placed it and it ripped the 2lb kalkwasser bag and dumped about 1-2 cups everywhere. It also broke the amino bottle (maybe froze and thawed. Not sure) A real mess and they offered to send out another. I had way more kalkwasser than I needed for my tank (from the rest of the bag) and I thanked them for the offer and mentioned it was more about feedback on cramming heavy stuff with light - the new amino was here 3 days later.

It seemed like the original order made it to me in about 3 days as well - shipped the next day.

Protodad · Mar 9, 2021

I hate brs shipping but only because I expect everything to be prime these days.
They always ship within a day or so and it’s right in line with what it takes to get a ground package to CA. Often sooner.

JCTReefer · Mar 9, 2021

Never had issues with BRS shipping. Seems sometimes it doesn’t pay to pay the extra for the Fast flat rate when the free shipping is about the same speed. Everything I’ve ordered usually ships within a day or so.

Unheardreefer · Mar 9, 2021

Fine for me. Ordered 2 separate orders on accident on 2/24, received both 2/27 to Los Angeles

Don_Jorge · Mar 9, 2021

I'm hoping maybe its just an email issue, thanks everyone who put actual effort into their replys

Ta2oodfreak · Mar 9, 2021

Never ordered from them till a week or so ago. Super fast processing and shipping.

Oregon Grown Reef · Mar 9, 2021

I ordered something today and it's already shipping. I didn't pay for extra for shipping, and it'll still be here on Friday. Sorry your experience wasn't the same.

Why-Me · Mar 9, 2021

Every experience I've ever had with them has been excellent.
Order confirmation email within 3 minutes of placing it, tracking info next morning and ships within 24hrs every time.
Just my experience though.

I would suggest reaching out to their Customer Service tomorrow and see if the email slipped through the cracks or there is an issue with inventory of an item you ordered or something.

Vested · Mar 9, 2021

+1 on what @Why-Me said, their customer support is great if u don't want to call at least shoot them an email and I've never had to wait longer than 24 hours for a reply (business days).

brahm · Mar 10, 2021

Never had issues, BRS has always been good on shipping and dealing with any warranty stuff. But I guess I can same the same about all the places I've ordered dry goods from over the past decade, decade and half or whenever it was we started buying stuff online.

and @skimjim give it a rest nothing wrong with honest feedback. L2R guy said he placed a couple of orders and in both cases they didn't ship out in a timely manner, no other back story needed. It's not trash-talking to share an actual experience.