Bulk Reef Supply is Incredible

Discussion in 'Bulk Reef Supply' started by Nanoman71, Sep 5, 2017.

  1. Nanoman71

    Nanoman71 Member

    Joined:
    Jul 10, 2017
    Messages:
    11
    Likes Received:
    20
    BRS is an unbelievable resource.. I had a two part shipment somehow end up being delivered 8 states away, and I let them know about it, and they sent a replacement next-day air.

    An absolutely satisfied customer!
     
    ebushrow, pelphrey, Ergodyne and 15 others like this.
    Tags:
  2. Ashish Patel

    Ashish Patel Well-Known Member

    Joined:
    Feb 9, 2017
    Messages:
    631
    Likes Received:
    363
    Location:
    Bridgewater NJ
    Yes sir...Welcome to the BRS fanclub:)
     
    ebushrow, bif24701, Bunnee911 and 3 others like this.
  3. hartin461

    hartin461 Well-Known Member

    Joined:
    May 17, 2012
    Messages:
    64
    Likes Received:
    44
    Location:
    northeast
    Just wish UPS was that focused on customer satisfaction ..
     
  4. randyBRS

    randyBRS BRStv Apprentice :-P R2R Supporter Gold Sponsor

    Joined:
    Dec 9, 2014
    Messages:
    805
    Likes Received:
    888
    Location:
    Minneapolis, MN
    This is awesome, THANKS!! I'm so glad our team was able to get you taken care of! :)

    I'll be sure to share this with the CS team!

    -Randy
     
    rich nyc, JakesReef209, mrvn and 6 others like this.
  5. MnFish1

    MnFish1 Well-Known Member R2R Supporter

    Joined:
    Dec 28, 2016
    Messages:
    102
    Likes Received:
    46
    They always go above and beyond. The best.
     
    randyBRS, Rob77 and Big G like this.
  6. jbrady429

    jbrady429 Well-Known Member

    Joined:
    Feb 9, 2014
    Messages:
    159
    Likes Received:
    15
    Location:
    Huntsville, AL
    I agree completely. BRS is always my first choice for anything.
     
    Denvercherub, randyBRS and Rob77 like this.
  7. Tiger-Paws

    Tiger-Paws Well-Known Member

    Joined:
    Jun 23, 2017
    Messages:
    187
    Likes Received:
    85
    Location:
    Dallas Area
    I came back to the Reefing World after 10 years and though I tried several suppliers BRS is the first place I check when I am looking for something. While BRS sometimes looses out because of price (I recently purchased a Coralife 9w 3X Turbo Twist UV Sterilizer from another supplier for $90.00 even) I did purchase the pump and ROX .8 from them.

    Excellent customer service and they ship quickly.


     
    randyBRS likes this.
  8. Ghxst

    Ghxst Well-Known Member Build Thread Contributor

    Joined:
    Dec 6, 2014
    Messages:
    351
    Likes Received:
    189
    Location:
    Colorado
    My only issue ever with BRS is UPS. They are freaking awesome otherwise 110%
     
    Denisk, randyBRS and Rob77 like this.
  9. Rob77

    Rob77 Well-Known Member Build Thread Contributor

    Joined:
    Aug 1, 2016
    Messages:
    151
    Likes Received:
    95
    Im gonna go ahead and join that fan club as well !
     
    randyBRS likes this.
  10. Curryb15

    Curryb15 Well-Known Member R2R Supporter Build Thread Contributor

    Joined:
    Feb 14, 2012
    Messages:
    442
    Likes Received:
    164
    Location:
    Middle island, Long Island NY
    randyBRS likes this.
  11. randyBRS

    randyBRS BRStv Apprentice :-P R2R Supporter Gold Sponsor

    Joined:
    Dec 9, 2014
    Messages:
    805
    Likes Received:
    888
    Location:
    Minneapolis, MN
    Man, the love in this room!

    We thank you all SO much! :) :D


    -Randy
     
    Bunnee911 and BlennyKravitz like this.
  12. jimmyzhou

    jimmyzhou Well-Known Member

    Joined:
    Nov 27, 2016
    Messages:
    256
    Likes Received:
    123
    Same as my last shipment lolz came too ny. But don't know why ship too ca agian lolz. Good thin is I'm not in rush Soo I just wait a other weeks. Always good too have some stuff back up plan!!!! Brs is the best love it. Order everything form them they doing great jobs !
     
    DanE39TLX and randyBRS like this.
  13. Mohammad D. ALMUTAIRI

    Mohammad D. ALMUTAIRI Member

    Joined:
    Aug 25, 2017
    Messages:
    10
    Likes Received:
    16
    Location:
    Kuwait
    OH! the love they give to reefers in America and hold on into when it comes to us overseas!! LOL

    for me their Video collecting and their work, just made me both fall in love with reefing and learn a lot I mean A LOT in short time, as it was simple, easy and straight forward.

    wish all the vendors/companies would take the same road BRS on.
     
    randyBRS and Ashish Patel like this.
  14. morpheas

    morpheas Well-Known Member

    Joined:
    Apr 3, 2016
    Messages:
    502
    Likes Received:
    378
    I really like BRS too but since we have Randy around (and i hope he doesn't mind my constructive criticism) i would say that there are two reasons i will go to a competitor: 1) salifert test kit pricing is about 10% cheaper at the competitor and since i buy a few at a time it adds up and 2) the free shipping with UPS is excruciatingly slow (lucky if it arrives at the 7 day mark). Said competitor offering free shipping it's max 5 days (USPS) but a lot of times they actually update it to priority free which is 2-3 days.

    I hope i don't sound like a negative Nelly since i really like BRS (more so since i found out that Ryan is married to a Greek and I'm a Greek myself haha) but i thought I'd just mention these two things. Maybe you guys can look into UPS and their SurePost c*** (FEDEX is the same and sometimes worst with their SmartPost btw) and come to some sort of an arrangement (or not i guess it's free so who cares).

    On the other hand, i have to say that their CS is undeniably the best, period. Same competitor mentioned before, i bought a red sea algae control multi test kit and it arrived mangled and mixed. One reagent was almost empty and it had soiled the box, color wheel, cards etc. I contacted their CS and i still haven't heard back to this day (maybe it slipped their attention who knows i don't want to be unfair I'm just stating my experience). I just let it go. On the other hand i ordered some brightwell pemixed two part from BRS and when they arrived the calcium had busted and leaked half out. I contacted the BRS CS team and they shipped a replacement next day air no questions asked, didn't even ask for a picture proof.

    I hope this long blabber leaves you with "BRS rocks, maybe their free shipping is a little slow but hey it's free and don't forget BRS rocks!" haha
     
    randyBRS likes this.
  15. randyBRS

    randyBRS BRStv Apprentice :-P R2R Supporter Gold Sponsor

    Joined:
    Dec 9, 2014
    Messages:
    805
    Likes Received:
    888
    Location:
    Minneapolis, MN
    Not to worry at all, we absolutely encourage any type of feedback and thank you for sharing yours! :) Actually, we have recently been working on improving our shipping methods and actively exploring our options to help bring you faster and more accurate delivery. We're still talking some things over, but I think improvement is on the near horizon! ;)

    As far as the Salifert pricing, I'm sending through a ticket to have a look at it. Thanks for bringing that to my attention! :)

    Thanks again,

    -Randy
     
    Raymark, Bubblebass, pelphrey and 3 others like this.
  16. morpheas

    morpheas Well-Known Member

    Joined:
    Apr 3, 2016
    Messages:
    502
    Likes Received:
    378
    And that's why you guys are number one! You're always involved with the community and listen to it. Get feedback improve and thrive. Thank you Randy for reverting back!
     
    randyBRS and Daniel85 like this.
  17. leicaguy

    leicaguy Member

    Joined:
    Jan 1, 2011
    Messages:
    16
    Likes Received:
    13
    Location:
    flrioda
    I started using Bulk Reef Supply from their beginning a great company a great customer service and love the videos
     
    randyBRS likes this.
  18. PDCCO

    PDCCO New Member

    Joined:
    Aug 23, 2017
    Messages:
    2
    Likes Received:
    1
    Started ordering from BRS back in 2010, never looked back - saw this thread pop up as I was placing an order for the BRS 2-part mix :)
     
    randyBRS likes this.
  19. Newb73

    Newb73 Well-Known Member

    Joined:
    Aug 19, 2012
    Messages:
    494
    Likes Received:
    185
    Location:
    Southeast
    While Marine depot does have their shipments packed by elves at night, BRS got me with preferred reefer first and better videos.

    My biggest complaint is they don't stock aquamaxx products and skimmers.

    Their sales and preferred reefer program keeps me ordering.

    Agree on slow shipping but stuff arrives in good shape (so far).

    I hope they never discontinue their dosing pumps and 2 part supplies as those things are essential to have available. Big fan of their plumbing supplies. RO systems etc.

    Then I end up buying all my apex gear, pumps etc. From them to..
     
    randyBRS likes this.
  20. sneub

    sneub Well-Known Member

    Joined:
    Aug 11, 2015
    Messages:
    225
    Likes Received:
    143
    Location:
    US
    I buy a lot of stuff from them, I ordered and received a bucket of salt that was cracked and some salt spilled into the box that it was shipped in, BRS refunded 50% of the salt cost even though I only lost approximately 10% of the salt!
     
    randyBRS likes this.

Share This Page

Loading...