Can’t reconnect to Apex Fusion

glb · May 19, 2018

I’m at my wit’s end trying to reconnect Fusion to my Apex. What I’ve already done:

Restarted Apex (several times)
Checked Netgear Extender wifi connection
(it’s connected to my WiFi but Apex still
not showing as connected)
Disconnected and reconnected apex to
Netgear extender
Checked internet connection at computer
(It’s fine, can’t connect to Fusion from there
either)

Help!!!!

vic5hands · May 19, 2018

Has your IP address on the Apex change

glb · May 19, 2018

vic5hands said:
Has your IP address on the Apex change

I don’t think so. Is that possible?

Breadman03 · May 19, 2018

glb said:
I don’t think so. Is that possible?

DHCP- It's a setting in your router that essentially assigns addresses to your network devices and may periodically change them. I don't know that it would create issues with Fusion, but it was necessary to assign the Apex a permanent IP address for remote access to the Classic Pages.

vic5hands · May 19, 2018

Breadman03 said:
DHCP- It's a setting in your router that essentially assigns addresses to your network devices and may periodically change them. I don't know that it would create issues with Fusion, but it was necessary to assign the Apex a permanent IP address for remote access to the Classic Pages.

Exactly

glb · May 19, 2018

Breadman03 said:
DHCP- It's a setting in your router that essentially assigns addresses to your network devices and may periodically change them. I don't know that it would create issues with Fusion, but it was necessary to assign the Apex a permanent IP address for remote access to the Classic Pages.

How do I fix it?

Breadman03 · May 20, 2018

That may or may not be the problem. Does the display work? If so, take a look under the network settings and see what the IP address is. Copy that number down, which likely looks like "192.168.1.xx".

Type that into your browser and see if that brings up your Apex. The login and password for the classic pages defaults to Admin and 1234, but you can change that under the network settings on the display or the Classic pages if it connects.

Assuming you successfully bring up the Classic pages in your browser, the Apex is connected to your home network. If not, it's time to check your physical connections. I once spent a good bit of time chasing electronics and rebooting things before disconnecting my Apex and bringing it to my router to try a different Ethernet cable. It turned out that my Ethernet cable that was untouched and protected from getting stepped on or banged into had somehow failed without any obvious damage. Since the alternate cable worked, I ran out and got another long cable, plugged it in and haven't had an issue since.

glb said:
How do I fix it?

That varies slightly by router. You have to login to your router. If using a non-Apple router, the IP address is typically "192.168.1.1". From there, go under LAN settings, then DHCP server. Near the bottom is where the option to enable manual assignment is. Enable it, then pick a device from the dropdown list of connected devices to lock it into that IP. Let's say the device isn't currently connected, such as your buddy's laptop. You can manually key in a device's MAC address. The MAC address is the electronic name of a device and is a series of 2 digit numbers seperated by colons.

glb · May 20, 2018

Thank you! I’ll work on it and let you know how it goes.

Muttley000 · May 20, 2018

One thing I ran into since I live in a rural area and my wifi can't reach the edges of my property, was that if you have an unsecured wifi network it won't connect

Goldenvue · May 20, 2018

It also won’t connect to 5g I had to call cs to get help and have them do a remote fix.

glb · May 22, 2018

I just realized it’s because we got a new router.

Muttley000 · May 22, 2018

Glad it's working

glb · May 23, 2018

Muttley000 said:
Glad it's working

It’s not working yet. Lol. I was able to connect to Fusion no problem by running an Ethernet cable directly to the new router. But the wireless extender still doesn’t connect. I guess I’m going to have to reset it and start over.

glb · May 23, 2018

Sooo....the netgear extender is up and running and connected to the network. It’s also connected to the Apex....but Apex is still not connected to Fusion. I’m about to cry.