Cannot update firmware... again

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125mph

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I've always had problems updating firmware.. The last time, the whole unit blew up and had to be sent back... Theres been a firmware thats been out for a while so I thought i should probably update it. I'm connected directed to the router, and the laptop to the router as well. I ran the update and after 3 hours, it finally finished all 120 "blocks", and then it said cannot communicate with apex and then it failed.. I just reran it again, and here is where we are after 25 minutes:

Loading firmware file into memory
Firmware file load complete...
Calculating Apex Start Checksum Vector
Calculating Apex Start Checksum Vector complete...
The controller address is: 192.168.1.99
Connecting to controller at address: 192.168.1.99
Connecting
Apex running in boot loader mode
Trying to connect: attempt 1
Requesting boot loader version information
Boot loader version: 24
Erasing flash memory
Flash memory ready to receive new programming
Sending block: 0 of 120
Sent block: 0 of 120 successful.
Sending block: 1 of 120
Sent block: 1 of 120 successful.
Sending block: 2 of 120
Sent block: 2 of 120 successful.
Sending block: 3 of 120
Sent block: 3 of 120 successful.
Sending block: 4 of 120
Sent block: 4 of 120 successful.
Sending block: 5 of 120
Sent block: 5 of 120 successful.
Sending block: 6 of 120
Sent block: 6 of 120 successful.
Sending block: 7 of 120
Sent block: 7 of 120 successful.
Sending block: 8 of 120
Sent block: 8 of 120 successful.
Sending block: 9 of 120
Resending corrupted data, block: 55948
Resending corrupted data, block: 55948
Resending corrupted data, block: 55948
Resending corrupted data, block: 55948
Resending corrupted data, block: 55948
Preparation of FLASH Sector 8 Failed
Error preparing flash, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 9 of 120 successful.
Sending block: 10 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 10 of 120 successful.
Sending block: 11 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 11 of 120 successful.
Sending block: 12 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 12 of 120 successful.
Sending block: 13 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 13 of 120 successful.
Sending block: 14 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 14 of 120 successful.
Sending block: 15 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 15 of 120 successful.
Sending block: 16 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 16 of 120 successful.
Sending block: 17 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 17 of 120 successful.
Sending block: 18 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 18 of 120 successful.
Sending block: 19 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 19 of 120 successful.
Sending block: 20 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 20 of 120 successful.
Sending block: 21 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 21 of 120 successful.
Sending block: 22 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 22 of 120 successful.
Sending block: 23 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 23 of 120 successful.
Sending block: 24 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 24 of 120 successful.
Sending block: 25 of 120



Any ideas? I assume after it gets to 120, it will say timeout again... Also, my Apex is unresponsive right now. I assume because its attempting the update, its not working? My lights are suppose to be on yet they are off.. And I cant get apex to respond to turn them back on....
 
OP
OP
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125mph

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Tried again, and got 120 blocks sent.. this is the last few messages:


Sending block: 120 of 120
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Error sending firmware block, retrying
Cannot communicate with Apex
Sent block: 120 of 120 successful.
Starting Apex

Operation failed with the following error information:

Waiting for input from Apex, timed out
 
OP
OP
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125mph

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Great.. now the whole thing is busted. Display module doesnt work and all units have a flashing yellow light....
 

Ameer214

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It may be best to ask Neptune directly before doing anything else to the unit, if you can.

Doing the wrong thing may cause the the unit to become bricked, if it isn’t already.

Apologies, I don’t want to risk giving you wrong advice
 

AcanthurusRex

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Reads like a hardware issue. I have never seen this verbiage with the newer Apex units I have.
 
OP
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125mph

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Fixed it.. I connected the laptop directly to apex and it was easy as pie. Finished in 10 seconds with the update....

That should be the default instructions. Less issues with all the network devices.
 
OP
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125mph

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This was a classic APEX, not the new one. Now I know to always update the firmware with a direct connection.

This unit:

apex-wide.jpg
 

Being sticky and staying connected: Have you used any reef-safe glue?

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