Cant find new vortech in Mobius app

[armandoarturo]

Hi everyone! I Just got my New mp10 vortech and I have it already running in my tank.
Ive been trying to add this New device to my Mobius app but it wont find it
Yes, its Brand New and it says its Mobius ready...
Ive tried everything from unplug-plug , turn on and off Bluetooth , restart my iPhone. Nothing seems to work. Ive also tried to find it under other legacy and nope.
Tutorials in YouTube show how to do it and their vortech show up as soon as they look for new devices.
Any idea of what I can do?
Thanks a lot!!

 

[dank reefer]

Do a hard reset and then see if it finds it

 

[Cwentz758]

Did you hit find legacy device? The firmware may just be behind

 

[armandoarturo]

Do a hard reset and then see if it finds it

I Just did, and didnt work

 

[armandoarturo]

Did you hit find legacy device? The firmware may just be behind

Yes, and it doesnt shows up

 

[armandoarturo]

The “W” on the quiet drive doesnt turns on... does it has something to do with the issue?

 

[armandoarturo]

PROBLEM SOLVED.
I had to open the quiet drive and find out the “Mobius” chip was not correctly placed / inserted in the slot. (Two of the “staple like” were out of their spot)
I had to remove it and place it the correct way.
This Fixed the problem.
Hope it helps someone in the future
Thanks for your help dank reefer and cwentz!

 

[Reef Tripp]

You beat me, I was about to say open the controller and check the black chip and that it was well placed, good that you solved it.

 

[blue space]

So much for QC... :)