- Joined
- Dec 18, 2018
- Messages
- 417
- Reaction score
- 360
After doing quite a few sales on r2r over the months and never having an issue with anyone I finally encountered my first bad experience with someone.
The user Chincaca had ordered roughly $200 in zoas from me. I did a buy 5 get 1 free zoas. He ordered 10 zoas + 2 free and shipping was $236 plus fees. When he asked where to pay I gave him my paypal address along with this:
Because I said he has the option to pay F&F he said he is reporting me to R2R for a violation even though I simply gave him an option on how to pay, I never demanded he make a payment F&F. Who says this to someone???
His package was shipped yesterday but unfortunately was delayed at the Memphis hub. Anyone who has bought anything from me before knows I will always refund the shipping money if the package is delayed and eat that cost myself. He has so far tried to figure out who to assign blame to, telling me I didn't ship the corals on time even though I work next to the main FedEx hub. I told him it is rather rude to not allow me a chance to respond before going to paypal for a claim, and this is a big problem with Paypal as well.
This is the first claim i've had to deal with, but it seems way too easy for them to file a claim even when the package is still in transit. Unfortunately I have no way to turn this package around or I would and refund him his full amount to be done with this guy.
Just thought people should be aware because even though i've had minor issues with people before, i've never had anyone have the audacity to file a claim and feel they deserve free stuff for absolutely no reason because FedEx didn't deliver something on time for them.
The user Chincaca had ordered roughly $200 in zoas from me. I did a buy 5 get 1 free zoas. He ordered 10 zoas + 2 free and shipping was $236 plus fees. When he asked where to pay I gave him my paypal address along with this:
If paying goods and services please include the fee which can be calculated here https://thefeecalculator.com/
Should be $7.36 so $243.36 unless sending FF, that is up to you.
Please also include your full name, good shipping address, and the day you want it shipped to ya!
Because I said he has the option to pay F&F he said he is reporting me to R2R for a violation even though I simply gave him an option on how to pay, I never demanded he make a payment F&F. Who says this to someone???
His package was shipped yesterday but unfortunately was delayed at the Memphis hub. Anyone who has bought anything from me before knows I will always refund the shipping money if the package is delayed and eat that cost myself. He has so far tried to figure out who to assign blame to, telling me I didn't ship the corals on time even though I work next to the main FedEx hub. I told him it is rather rude to not allow me a chance to respond before going to paypal for a claim, and this is a big problem with Paypal as well.
This is the first claim i've had to deal with, but it seems way too easy for them to file a claim even when the package is still in transit. Unfortunately I have no way to turn this package around or I would and refund him his full amount to be done with this guy.
Just thought people should be aware because even though i've had minor issues with people before, i've never had anyone have the audacity to file a claim and feel they deserve free stuff for absolutely no reason because FedEx didn't deliver something on time for them.
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