Contact Reef2Reef Marketplace Support

[Daniel@R2R Verified Admin]

Contact Reef2Reef Marketplace Support​

Get help with an order, report a listing or suspicious activity, or raise a safety, privacy, or intellectual-property concern.

For general Marketplace assistance, email here Include your Reef2Reef username and the relevant listing or order link, but never send your password, complete payment-card number, or an unnecessary identity document.

Order or Dispute Help​

1. Open the affected order and contact the seller through Marketplace messages within the applicable deadline.
2. Do not mark the order received if it has not arrived or is not satisfactory.
3. If the seller does not resolve the issue satisfactorily, or the concern is urgent, select Report a Problem before the transaction completes.
4. Provide a concise explanation and any relevant photographs, requested video, tracking information, packaging or delivery evidence, and Marketplace messages.

Important Reporting Deadlines​

• Suspected DOA: Within 2 hours
• Visible shipping damage: Within 48 hours
• Another material not-as-described issue: Within 7 calendar days

Contacting the seller does not extend these deadlines or prevent the transaction from completing. If the seller has not resolved the issue, you must select Report a Problem within the applicable deadline and before the transaction completes.

For the complete claim process, evidence standards, possible resolutions, chargeback provisions, and reconsideration procedure, see Reef2Reef Marketplace Help & Policies.

Report a Listing or Policy Concern​

Please report listings or Marketplace activity involving:

• Prohibited, illegal, stolen, counterfeit, recalled, infringing, or unsafe items
• Unlawful wildlife trade, protected or invasive species, or suspicious source information
• Misleading descriptions, photographs, WYSIWYG status, coral names, sizes, condition, or seller classification
• Off-platform payment requests, fee avoidance, impersonation, fraud, or account misuse
• Harassment, threats, review manipulation, or disclosure of private information

Send the report here and include a link to the relevant listing, profile, message, or content.

Intellectual-Property Complaint​

Identify the listing or content, the protected work or right, your relationship to the rights owner, and the basis for your complaint.

Send the report here with the subject Marketplace Intellectual Property Report. Reef2Reef may request additional information before acting.

Privacy Questions and Requests​

Marketplace privacy questions and requests may be submitted through the Reef2Reef contact form.

Identify the request as Marketplace-related and provide the Reef2Reef username and email address associated with the account. Do not send your password, complete payment-card number, or an unnecessary identity document through the form.

What to Include in Your Report​

To help us review your concern, please include:

• Your Reef2Reef username and a reliable reply address
• The listing, order, profile, message, or content involved
• A short, factual explanation of the problem
• The resolution or action you are requesting
• Relevant evidence that can be reviewed safely and lawfully