Customer Service

cheelayqeelay

Community Member
View Badges
Joined
Apr 26, 2020
Messages
40
Reaction score
48
Location
STL
Quick shout out to Arturo the CS rep and @Kessil and the amazing customer service... had issues with my dongle (issue turned out to be that I have a mesh network w/ multiple access points and dongle currently doesn't play well with it), and, decided to make a call. No wait, no back-and-forth, immediate answer. We just talked through the issue and why it was happening, a workaround was provided (just use the dongle's ssid it broadcasts) and he even gave me a pretty thorough understanding of the app and layout...

In a world where customer service seems to be disappearing, this is a breath of fresh air.

Thank you Arturo and thank you @Kessil.

P.S. That dude deserves a raise.
P.P.S. If y'all are ever hiring software engineers, please please let me know. :D
 

HOW MUCH DO YOU LIKE ZOANTHIDS?

  • LOVE them

    Votes: 283 43.7%
  • Like them

    Votes: 169 26.1%
  • They're "ok"

    Votes: 129 19.9%
  • Don't like them

    Votes: 35 5.4%
  • Hate them

    Votes: 23 3.6%
  • Other (please explain)

    Votes: 8 1.2%
http://www.marcorocks.com/
Top