Why is RedSea customer service a total joke? Has anyone else had communication issues with them? I'm honestly on the fence of never using another RedSea product again. Definitely would never purchase their tanks but contemplating never using ANY of their products again including their salt, additives, and equipment. First time I've ever had to deal with their customer service and its been nothing short of terrible. I love their additives but their customer service is going to be the reason I advocate to stay away from them.