DIVERS DEN LiveAquaria too many DOA and sick fish

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coralreefer123

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I ordered from Divers Den @LiveAquaria twice and both times the fish are either not WYSIWYG or they were extremely sick after their images were taken and being shipped. I ordered a pair of Bangaii cardinalfish. Both arrived very skinny and malnourished, please see images. I also ordered a Randall’s prawn goby and pistol shrimp. The prawn goby came DOA with what looks like a bad bacterial infection on its tail. Please see images of the WYSIWYG pic and mine. Lastly, in the same order I received a completely DOA clown goby (not divers den) that looked like it had been dead for days. I still have not heard back from them and at this point do not want credit. I received credit before and this is what happens when you reorder!

0697652B-AE92-4166-9DF5-2B660013292F.jpeg 938D23A2-27E4-43FA-B515-5C44F88BBBB8.jpeg 51500FBD-A11B-4022-A5C6-DF5629E22924.jpeg 0E4ED9F4-14AA-431C-B6F3-FFDC0958807B.jpeg
 
Aquarium Specialty - dry goods & marine livestock
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coralreefer123

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I ordered from Divers Den @LiveAquaria twice and both times the fish are either not WYSIWYG or they were extremely sick after their images were taken and being shipped. I ordered a pair of Bangaii cardinalfish. Both arrived very skinny and malnourished, please see images. I also ordered a Randall’s prawn goby and pistol shrimp. The prawn goby came DOA with what looks like a bad bacterial infection on its tail. Please see images of the WYSIWYG pic and mine. Lastly, in the same order I received a completely DOA clown goby (not divers den) that looked like it had been dead for days. I still have not heard back from them and at this point do not want credit. I received credit before and this is what happens when you reorder!

0697652B-AE92-4166-9DF5-2B660013292F.jpeg 938D23A2-27E4-43FA-B515-5C44F88BBBB8.jpeg 51500FBD-A11B-4022-A5C6-DF5629E22924.jpeg 0E4ED9F4-14AA-431C-B6F3-FFDC0958807B.jpeg
 

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LiveAquaria

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@coralreefer123 We apologize for the delayed response and the condition the specimens arrived in. Thank you for providing the images so we may forward them to the shipping facility. We would appreciate the opportunity to view your order and reach out to you for a discussion/resolution. At your earliest convenience, please send us a private message with your order details/email address associated with the order. We look forward to hearing from you! Have a great day.
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

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