Hey Dhill, if you can send me over an email with your address to [email protected] and we'll make it right on our end to speed up the process a bit.Thanks for the reply. This happened in March, I did request replacements. The mandarin arrived doa on the replacement, she was very tiny, mouth wide open. The Trimmas were never shipped, it was a mess trying to get it straight, three weeks later I had them cancel it. Kept saying fish shipped, no tracking, no fish. I may try once more to see what happens.