I just purchased a brand new Apex Jr controller which was delivered yesterday. The controller base won’t connect to the wifi and it always shows solid orange. Tried resetting the device as per the customer support advice but no luck. They told me to pay a full deposit using a link they would send and they would ship a replacement once it’s paid. Once i ship the defective product they would refund the deposit. So far so good.
Now when I received the email, it states they would send me a factory refurbished product as replacement.
Question- when i paid for a new product with full price to purchase the item, why would i be given a replacement which is a refurbished item? That too after a 4 days of the original purchase date and one day after delivery! Totally unused.
This is my first Neptune product and tbh they are not cheap. The device feels like a $10 plastic toy. No manual or warranty card comes with it. Coupled with Worst customer support experience!
Any one has any advice on how to deal with this?
Now when I received the email, it states they would send me a factory refurbished product as replacement.
Question- when i paid for a new product with full price to purchase the item, why would i be given a replacement which is a refurbished item? That too after a 4 days of the original purchase date and one day after delivery! Totally unused.
This is my first Neptune product and tbh they are not cheap. The device feels like a $10 plastic toy. No manual or warranty card comes with it. Coupled with Worst customer support experience!
Any one has any advice on how to deal with this?