GHL issues - lemon or reality?

[Koty]

After discovering that I purchased my GHL Doser3 SA from Sewatec and not from them, they jumped on it and bailed out telling me to talk to the seller and treat it as under warranty.
So I purchased a new device,
received it not functional.
GHL service people did not solve the issue but rather made it worse
Send me to the seller to treat it as under warranty

 

[Lasse]

After discovering that I purchased my GHL Doser3 SA from Sewatec and not from them, they jumped on it and bailed out telling me to talk to the seller and treat it as under warranty.

In EU its always the seller that is responsible for the right of complaint (warranty) and it includes defects that were present on the product upon delivery (and are assumed to have been there from the beginning if the defect becomes apparent within 1 to 3 years depending on country/regulations).

If you purchase it from Sewatec - good luck with that!

Sincerely Lasse