GHL issues - lemon or reality?

[pmanz]

I recently bought the GHL Profilux and KH Director. Sample head of doser (head 1) started slipping within HOURS of going into service. They required me to send it back where they said they sanded one of the axles and then sent back.

After re-installing, head 3 now squeaks and, 10 days later, head 1 is again slipping.

To get this up and “running” I’m into GHL for almost $2500 and basic functionality isn’t there. Im a heartbeat away from demanding a refund.

Is this more common than a person may hear with them or do i have a lemon. I ditched Trident and wont go back. Wondering if I need to look at another system.

So frustrated!

Paul

 

[Pod_01]

I have 2 GHL Dosers 2.1, that are 5 and 3 year old and no slipping. I do own KH director.

Try to run the Doser heads at slower speed to see if they slip.

I do find the dosing heads chirp when set to speed 3 that is used for KH director.

For dosing I have the speed set to slow.

If head 1 is not slipping when set to slow speed you could use that head for dosing the regent…

Good luck,

 

[pmanz]

Thanks. I can get over the chirping but I’d like all of the heads to work.

Never had this happen w/ Ecotech Versa, Red Sea ReefDose, or Neptune DOS.

 

[Lasse]

Doser 2.x or 3?

Sincerely Lasse

 

[BeanAnimal]

Sound like 2x if they are sanding a shaft. Which if true (for either) on a brand new unit is not what I would consider a reasonable resolution.