@Bulk Reef Supply -- you guys are THE BEST.
I dreaded calling to ask if my tank order could be canceled since it had already shipped. Most companies would be impossible to reach, be disinterested in helping, and take forever to figure out a solution if they would offer one at all.
Not Bulk Reef Supply -- very short wait time, 5 minutes on the phone with super friendly customer service based here in the US, eager to help, and sympathetic to my situation! They promised to call me back soon with the next steps, as it sounds like this doesn't happen too often. Within 2 hours BRS called back saying the tank is being shipped back to Red Sea, not to me. One VERY small fee later, crisis averted.
Seriously -- these guys are AMAZING and made a pretty lousy situation a HECK of a lot better. Will definitely use BRS when I start a smaller tank soon!
I dreaded calling to ask if my tank order could be canceled since it had already shipped. Most companies would be impossible to reach, be disinterested in helping, and take forever to figure out a solution if they would offer one at all.
Not Bulk Reef Supply -- very short wait time, 5 minutes on the phone with super friendly customer service based here in the US, eager to help, and sympathetic to my situation! They promised to call me back soon with the next steps, as it sounds like this doesn't happen too often. Within 2 hours BRS called back saying the tank is being shipped back to Red Sea, not to me. One VERY small fee later, crisis averted.
Seriously -- these guys are AMAZING and made a pretty lousy situation a HECK of a lot better. Will definitely use BRS when I start a smaller tank soon!