I like that skimmer stand tooCorrect - the temp probe is up top in the overflow box. Heaters are in the sump. Look to the right of my skimmer, you will see the heater positioned horizontally.
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I like that skimmer stand tooCorrect - the temp probe is up top in the overflow box. Heaters are in the sump. Look to the right of my skimmer, you will see the heater positioned horizontally.
Let me know if putting the probe in the overflow works for you? I found that this placement stopped E1 errors.I like that skimmer stand too
I haven’t had time to move it yet I’m gonna try and do it Sunday.Did that work?
I recently had a problem with my HELIO controller. Sent an email to IM. They called me immediately and sent out a new controller. No issues for over a month since getting new controller and steady temps.@Innovative Marine so I have had nothing but trouble with mine. So I thought it had been working, but I was wrong. One of the elements wasn’t working which for some reason caused the alarm to not work on the control board. I unplugged the element and plugged it back in and now the element is working but the alarm and error codes are back. So my tank has been sitting at 75 degrees for a few weeks. The element that wasn’t working the light doesn’t work too I don’t know if that tells us anything. They have sent me a new probe and control board but it doesn’t seem to work. I think I’m gonna go back to the old school heaters that was so much more simple than this.
Hello, sorry to hear you are getting frustrated with the E1 error code. The Helio controller and remote temperature sensor are constantly communicating every second to ensure temps are accurate and that temps don't increase or decrease rapidly. If your getting E1 more frequently you may have some type of EMF interference happening from some other equipment. Please try to move the sensor further away from other electrical equipment especially pumps and sources of strong magnets. Also make sure that the sensor cable is not overlapping another cable that may also cause the problem.@Innovative Marine so I have had nothing but trouble with mine. So I thought it had been working, but I was wrong. One of the elements wasn’t working which for some reason caused the alarm to not work on the control board. I unplugged the element and plugged it back in and now the element is working but the alarm and error codes are back. So my tank has been sitting at 75 degrees for a few weeks. The element that wasn’t working the light doesn’t work too I don’t know if that tells us anything. They have sent me a new probe and control board but it doesn’t seem to work. I think I’m gonna go back to the old school heaters that was so much more simple than this.
I’ve tried that. I have a very long case with IM. Ive talked on and off with customer service for a year moving stuff around in my aquarium. Sometimes it will work for a week or two then start throwing the code again. I don’t have anywhere else I can put it because the cord is so short for my probe. It is not long enough to reach my over flow box.Hello, sorry to hear you are getting frustrated with the E1 error code. The Helio controller and remote temperature sensor are constantly communicating every second to ensure temps are accurate and that temps don't increase or decrease rapidly. If your getting E1 more frequently you may have some type of EMF interference happening from some other equipment. Please try to move the sensor further away from other electrical equipment especially pumps and sources of strong magnets. Also make sure that the sensor cable is not overlapping another cable that may also cause the problem.
Yea they sent me a new controller and that worked for alittle bit.I recently had a problem with my HELIO controller. Sent an email to IM. They called me immediately and sent out a new controller. No issues for over a month since getting new controller and steady temps.
Please message me directly with your information so I can look into this for you.I’ve tried that. I have a very long case with IM. Ive talked on and off with customer service for a year moving stuff around in my aquarium. Sometimes it will work for a week or two then start throwing the code again. I don’t have anywhere else I can put it because the cord is so short for my probe. It is not long enough to reach my over flow box.
So they sent me a whole new system with longer cords so I can put the probe in the overflow. One question I have for you is you say you turn the unit off while the pump is off. Do you just in plug it?Let me know if putting the probe in the overflow works for you? I found that this placement stopped E1 errors.
Note - I turn off the heater when my return pump is off. Sometimes got E1 errors when water flow stopped.
Very nice on the whole new system with longer cords! I find Innovative Marine to be a very responsive, customer oriented company.So they sent me a whole new system with longer cords so I can put the probe in the overflow. One question I have for you is you say you turn the unit off while the pump is off. Do you just in plug it?
Does it throw an error code? When it sits out of the water?Very nice on the whole new system with longer cords! I find Innovative Marine to be a very responsive, customer oriented company.
I no longer turn the heater off when I turn my return pump off. Just realize that when I do turn the return pump off, the temp probe is in my overflow box and the heating elements are in my sump.
E7 error code if remote sensor is out of water. E5 (line 1) / E6 (line 2) error code if either element is out of water. Hope that helpsDoes it throw an error code? When it sits out of the water?
The probe and the heater must be in the same space. That is the safety aspect of it. The heating element also has a probe in it. So if they do not match the system shuts down for the tanks safetyMy turn. Mine has stated throwing E1 and E5 codes. If I unplug it and plug it back in, it works for a few hrs and then throws the code again. I’ve move the probe all over the tank, but it doesn’t make a difference. The heater is in the sump and the probe is in the display.