Help with new Apex

Snookin · Jan 12, 2017

I set up my new apex over Christmas vacation and everything was working fine for a couple weeks. I left for my first business trip this week and of course this point of sale stopped connecting to Fusion while I was out of town. I was told to press the reset button for 1 second and then it would reboot and it should connect again.....Well, now the blue light is on the controller and it seems to be reset. Now I can't connect it to my fusion account or even get it connected to the http://apex.local to set it back up. What's up with this point of sale?

Can anyone assist?

draj · Jan 12, 2017

system > netsetup > dhcp (turn this on)

scroll up on the netsetup menu and go to restart.

Snookin · Jan 12, 2017

Nope. The controller head unit resets but then still shows the blue light. Won't connect to wifi.

draj · Jan 13, 2017

hard wire connect the lan line and repeat the steps. check apexfusion after and see if you can see the tank.

pugcrush · Jan 13, 2017

Snookin said:
I set up my new apex over Christmas vacation and everything was working fine for a couple weeks. I left for my first business trip this week and of course this point of sale stopped connecting to Fusion while I was out of town. I was told to press the reset button for 1 second and then it would reboot and it should connect again.....Well, now the blue light is on the controller and it seems to be reset. Now I can't connect it to my fusion account or even get it connected to the http://apex.local to set it back up. What's up with this point of sale?

Can anyone assist?

Did you rename your apex? I renamed mine since I have two on my network, so the new apex is newnameapex.local. Was it a true reset you did or just a restart? If you did a true reset, you should be able to set it up again.

FYI, I haven't experienced it yet with my new apex, but my old apex (classic) will become disconnected with fusion at times. You might have had a brief power outage and/or the internet went down. So I'm guessing that's why it wasn't sync'd with fusion.