Hydros please help! Emergency

[Simon Reefing]

Hello everyone! I hope everyone is doing well! I have a hydros wave engine. I just built my control board and mounted everything back to it. I have a wave engine and the controller 4. Everything was working perfectly before mounting it. The wave engine powers the controller 4 through command bus. The controller 4 works fine and connects to the app. My wave engine though won't connect and won't stop blinking red and white I've tried resting it but it still won't work. When I reset it will flash rainbow then go through the color cycle. It will then start to blink red and white. My return pump and wave engines are on this controller and I have no other way of using them. Please if anybody knows what can be going on thank you!

 

[Simon Reefing]

Video of the flashing lights

 

[Peace River]

Let’s see if we can get some help...

@shred5 @Markk96 @n2585722

You may also want to reach out to [email protected]

 

[Simon Reefing]

Thank you so much!

 

[n2585722]

Sorry I don't have the wave engine. Have you tried with just the wave engine connected without the Control 4? If that works you may want to power the Control 4 with its own supply for now until you can get a response from Coralvue.

 

[shred5]

No sure what is going on...

Go here and click on community and post your problem there, you might get a faster response.
Several people from CV are there often..

https://www.coralvuehydros.com/

 

[Simon Reefing]

Hell thank you all for your help. I tried with just powering the wave engine by its self with nothing plugged in and still nothing I’ve tried to factory reset as well

 

[minus9]

Have you tried updating the firmware? Make sure you have the latest version of the app as well.

 

[minus9]

Also, reset your router after resetting the Wi-Fi on the WE.

 

[Simon Reefing]

Okay thank you I will try that!

 

[minus9]

Troubleshooting WE you probably have been here, but here's the troubleshooting guide for quick reference.

 

[minus9]

Reset Wi-Fi with a magnet, then start over.

 

[Simon Reefing]

I sent them an email and have messaged a few times back and forth but they are still trying to figure it out has anyone else seen this issue I still have no flow in the tank

 

[John Neuzil]

I did when installing a new outlet. Had to refresh with a magnet.. Reset with small magnet on the first O in the word control. Kinda do a circular motion until the colors change.

 

[Simon Reefing]

I did when installing a new outlet. Had to refresh with a magnet.. Reset with small magnet on the first O in the word control. Kinda do a circular motion until the colors change.

Thank you for the help! I tried a few times and then tried with a small magnet after your suggestion but unfortunately it still just flashes white and red after the reset

 

[John Neuzil]

Are you connected to the command bus input and using a bus terminator?

 

[Sarah24!]

Hello,

If you can run the pump as a stand alone (literally plug it in and see if it turns on. That will eliminate everything else. Trying turning it and see if it will start with assistance. (I don’t have one but have had some issues with my wave pumps and that’s how I Eliminated the problem.

 

[n2585722]

Have you tried a reset to factory defaults. Instructions are here https://www.coralvuehydros.com/product-support/hydros-waveengine/reset-to-factory-default/ .

 

[Simon Reefing]

I have thank you so much for all your help unfortunately they have to send me a new unit. Thank you again for all your help!